Litmos Community Team (Litmos Team) asked a question.
Using Reports to make bulk updates to user accounts
Originally asked by a community member in the Litmos Community forum on 5 December 2025.
Hi, so I'm hoping someone can help. I want to make changes to our entire team, particularly around records that are incomplete. Doing it learner by learner will take too long, am I able to use the Bulk Import to update data, or will it create duplicate accounts?
Thanks all!
Reply from the Litmos team, 8 December 2025
Hi Matt,
I'm just checking that for you and will let you know shortly.
Cheers.
Jill
Reply from a community member, 8 December 2025
Thanks! I've figured out how to test - it does look like as long as the username matches, it will update the record rather than overwrite anything.
Reply from the Litmos team, 8 December 2025
Hi Matt,
Hope this helps as well:
If the requirement is to mark all users as complete for a particular course, this can be achieved via the bulk course completion import process.
If completion needs to be updated only for users in a specific team, first generate a report of users in that team, then use that list to populate the bulk course completion import template so that only those team users are updated.
This process will not create duplicate accounts. If you are doing it for the first time, try it for 1-2 records at once to understand the process and outcome and then proceed with rest of the updates.
https://www.litmos.com/docs/litmos/bulk-imports/import-course-completions-in-bulk-course-history-im…
Let me know how you go.
Jill