Litmos Community Team (Litmos Team) asked a question.

February 5, 2025 at 7:47 AM
Resize Video in an assessment question

Originally asked by a community member in the Litmos Community forum on 5 February 2025.

I have 4 assessment questions that I have a video in that the delegate has to watch.

The video when played in Litmos has two large black areas either side and the answer choices are squashed up to the left.

How can I make a change to the video setting?

Thanks

  • 3 answers
  • 2 views

  • Community member (Member)

    Reply from a community member, 5 February 2025

    Here's how it looks

    1738741666-Video-Issue.png

  • Litmos Community Team (Litmos Team)

    Reply from the Litmos team, 6 February 2025

    Hey Roger,

    We would need to get more background into whether the video was originally meant for to be presented in landscape mode, if there is custom CSS that may be pushing the questions left, or other potential causes.

    To expedite this issue resolution, you will need to open a case with our Support Team through the customer portal.

    Please click the link above to view instructions on how to access the customer portal and submit a case.

    Expand Post

  • Community member (Member)

    Reply from a community member, 10 February 2025

    Just wanted to drop a comment to say I've had similar experiences a couple of times before with 2 different reasons:

    1. The video was embedded from an external source, and the embed code width was "100%", or causing the player to resize dramatically.
    2. We had some custom CSS that was inadvertently targeting ALL videos/multiple video classes instead of just the one(s) it was relevant to, which was causing it to resize.
    Expand Post

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