Litmos Community Team (Litmos Team) asked a question.
Originally asked by a community member in the Litmos Community forum on 28 July 2025.
Hi everyone,
Is it possible to download anything from Litmos when using the mobile app?
I'm preparing to launch a course that includes a job aid, and we'd like learners to be able to download it for future reference without needing to reopen the course. So far, I've tried:
- Uploading the PDF as a module with a download link inside the PDF
- Uploading the PDF under Additional References
- Adding a download link in a separate “page of information”
- Ensuring “Allow download of files from the Module Library” is enabled
None of these have successfully allowed a true download via the mobile app. The only partial workaround I've found is creating an Asset, which learners can find and "download" in the Content Library - but this only saves it within the app, not to their device.
Am I missing something? It seems odd that the mobile app wouldn't support downloadable files. Any insights would be greatly appreciated!
Reply from the Litmos team, 25 August 2025
Hi Kayla. Apologies for the delay in responding - I'll check with our Support Team and get an answer for you. Cheers.
Reply from the Litmos team, 7 September 2025
Hi Kayla. I ran this past one of our Product Managers to confirm the functionality. Here's their response:
You can upload the documents as Assets and will be able to download them from the mobile app. One thing to note is that if there are spaces in the filename, the URL to download does not work correctly. This is a known issue and the recommended workaround is to have a filename e.g. Litmos_Document- with no spaces - underscores are acceptable.
If you continue to have any issues with this, you'll need to submit a case in the Litmos Customer Portal.