Litmos Community Team (Litmos Team) asked a question.
Course Duration Issue
Originally asked by a community member in the Litmos Community forum on 10 April 2026.
I have been adding module durations to courses that were previously uploaded. Once I save the change, the course duration sometimes displays in the upper left under the course image, which seems to correlate with its appearance when learners search for courses.
However, the full course duration is often not calculated after I add a duration to the module(s). It does not appear in the upper-left corner under the course image, nor does it appear when I search for the course as a learner.
The example I am attaching is for a course with only 1 module. Has anyone figured out why this might be happening?
Reply from the Litmos team, 14 April 2026
Hi Grace!
That’s an interesting one, especially if the duration isn’t appearing consistently after saving.
If you haven’t already, please raise a case in the Litmos Customer Portal so our Support Team can investigate further.
All the best,
Lara.
Reply from a community member, 17 April 2026
Hey, I logged a support ticket about this last month. Very intermittent issue, and no logic. I was able to capture screenrecordings and support were able to replicate.
Last update I had:
"Our team is still actively investigating the issue. At this stage, we don’t yet have a confirmed ETA for when this will be resolved."
We've avoided updating the field until it's fixed.
Reply from a community member, 20 April 2026
Had this exact same issue when the durations were rolled out... I put in a ticket and Litmos couldn't give me an answer as to why it was happening. Unfortunately, the only solution was just for me to comment on the ticket any time one of the courses was presenting the issue and they would do something on their end to fix it.
Reply from the Litmos team, 1 May 2026
Confirming this is a known issue and under active investigation by our development team. I'm watching the ticket so will post an update here when it's resolved. Cheers.