Litmos Community Team (Litmos Team) asked a question.
Banner Button Linking to Collection Not Working in Mobile App
Originally asked by a community member in the Litmos Community forum on 27 June 2025.
Hi everyone - I recently added a banner to our learner dashboard that includes a "What's New in Training" button linking to a Collection of new and recently updated courses. It works as expected on desktop, but in the Litmos mobile app, the button doesn't respond or open the Collection.
Has anyone run into this issue before? If so, did you find a workaround or solution to get the button working in the mobile experience?
Thanks in advance for any insights!
Reply from a community member, 30 June 2025
Hi Kayla,
My banner appears to automatically hide on mobile, but I think (from memory of previous app iterations), you might be able to fix this by removing the domain name from the URL/link for your button, e.g. if you are linking to a collection:
https://[yourdomain]/home/LitmosCollection/1234 becomes: /home/LitmosCollection/1234
Let me know if this works, I'm intrigued!
Adam
Reply from a community member, 1 July 2025
Hi Adam - Thank you for that suggestion. I gave it a try, but unfortunately, the button linking to the Collection still isn't working properly in the mobile app. I'm planning to reach out to the support team to see if there's a workaround or if this is a known limitation of the mobile experience.
If it turns out to be the latter, I may just need to hide the Collection button when the platform is accessed via mobile. Not an ideal solution, but better than having a broken button!
Thanks again for your help!
Reply from a community member, 2 July 2025
Hi Kayla,
Ah that's a shame! Sorry to hear it didn't work. If you do get an update from the support team with a working solution, please let me know!
Hiding the collection when accessed via mobile sounds like a good workaround/option at least 😀.
Adam
Reply from the Litmos team, 25 August 2025
Hi Kayla - did you submit this in the Litmos Customer Portal for our Support Team? Let me know if you still need any help with this? Cheers.