Litmos Community Team (Litmos Team) asked a question.
Originally asked by a community member in the Litmos Community forum on 16 July 2025.
Hi everyone
I'm only a month into launching this LMS with my company and I am facing difficulty with the Impersonation Mode. It seems quite limited. For example, I have a user who is saying they completed a course fully, but that the course isn't marking as complete. In our previous system, I could confirm where the learner was in the course by impersonating them. It seems as though I cannot do this in Litmos. I can literally only see the Learner dashboard and nothing else. Not even the Manager/Team Leader dashboard. Am I missing something? What sorts of actions can one impersonate in impersonation mode.... seems to me is that all I can do is mimic the learner's dashboard view.
Reply from a community member, 17 July 2025
Hi Sara,
I just tested impersonation in our Litmos platform, and I can access everything the learner can access like the Learning Library, view Assigned Training and see achievements. In my case, if one of my learners was reporting this, I would navigate to the course in question to see what it looks like so I can see what they see when they are reporting the issue.
You can also look up the learner in the People section in the Admin View in Litmos and then click the Courses section under their user. You should be able to find the course in question and see the current progress, including editing results if needed. But this doesn't give you the ability to see what they see.
Adding a screenshot from my admin view on Litmos as the user I am demoing here is fake, so no PII is being shared.
Reply from a community member, 28 July 2025
Hey Sarah,
When it comes to Learning Management Systems, there are usually 2 types of impersonation.
Semi Impersonate - Which is what Litmos has.
This is usually a read only mode type of impersonate, which restricts actions that put any type of data into the system.
True Impersonate - Where you technically log in AS the person.
Litmos actually does have both - the Impersonate within the User Interface for admins is Semi.
True Impersonate can be accessed via the API using Postman to access a user profile.
It's not hard and I teach clients I work with how to do this if they need this type of functionality.
Cam
Reply from a community member, 31 July 2025
Hi Cam, I would love to hear more about this since I am frustrated by the limited impersonation. Can you share the steps to set this up so I can share with our IT team?