Litmos Community Team (Litmos Team) asked a question.
Originally asked by a community member in the Litmos Community forum on 25 July 2025.
Hi all,
It was my understanding that enabling the eCommerce option in LITMOS — "Provide learners with a link to the storefront. This link allows users to discover content to purchase from the learning platform..." — would make the storefront visible to all learners via their Learner Library. I assumed that if a course was visible and set for purchase in their Learner Library, they would also be able to purchase it.
Apparently, that’s not the case.
According to the LITMOS support person I spoke with, learners must also be manually added to the “eCommerce team”in order to view the storefront. This seems like an unnecessary admin burden, especially since you can’t add a team to a team in LITMOS.
Has anyone else come across this issue or found a better workaround?
I’m currently sending out the public storefront link separately to our Litmos members. However, the risk with this approach is that users may register using a different email address, which could result in them having duplicate accounts on the platform — and unfortunately, Litmos doesn’t provide an easy way to merge those accounts.
Regards,
Steve
Reply from a community member, 28 July 2025
Hi Steve,
That sounds frustrating! I'm not using this workflow/doing this personally, but at a guess, could you create an Assign rule that assigns people to the eCommerce team based on membership of another team(s)? There is a 'People : Team' filter in Litmos Assign which you could use.
Alternatively, depending on your setup, another criteria/option that selects the people you need within Litmos Assign and then adds them to the eCommerce team will hopefully work!
Adam
Reply from a community member, 28 July 2025
Thanks Adam , I can give that a try . I am still not convinced support had it right. I have been to the Q1,Q2 and Q3 seminars and I am sure they said that all your learners can have access to the paid courses via the Library. Thanks again for your ideas Steve
Reply from the Litmos team, 25 August 2025
Hi Steve. I'll follow up with the Support Team and get some clarity for you on this. Cheers.
Reply from the Litmos team, 1 September 2025
Hi Steve. I understand Support has confirmed with you that this is the expected behaviour and will update our help article to explain the functionality in more detail. You could also add this as an enhancement idea for our Product Team to consider in the Litmos Ideas Portal. Cheers.