Litmos Community Team (Litmos Team) asked a question.
Have an error while reloading the Page
Originally asked by a community member in the Litmos Community forum on 22 August 2025.
While opening a page, our colleagues immediately receive this error: Are you still here? Your session has expired. Refresh your browser After refreshing, we have the same issue. What we need to do with it?
Reply from the Litmos team, 26 August 2025
Hi Oksana,
Thanks for your message. I've just checked in with the team about this. It's not an issue that we are aware of, so the first step would be to try signing out, clearing your browser cache and cookies, and then signing back in. If the problem persists, try accessing Litmos from another device with the same login.
If that doesn't resolve the issue, you can create a ticket with our Support Team. It's best to give clear information that can help identify a pattern, such as which users are impacted, the device they are using, whether the issue only happens on a specific device, and whether they have tried logging into Litmos on another device, etc. Please log in to the Litmos Customer Portal to create a case.
I hope this helps!
Regards,
Alice
Reply from a community member, 26 August 2025
Thank you Alice!
Reply from the Litmos team, 26 August 2025
You're welcome, Oksana!
I've also just been told that this may be an issue with the User Profile Time Zone not matching the Device Time Zone. If this is the case, here are the steps to follow:
Navigate to the user's User Profile and make sure that it matches their device's time zone, as follows:
Device Time Zone Setting:
To check the timezone set for the device you are using, you'll need to find instructions specific to the device. Generally, this is under Settings>Date and Time settings.
I hope this helps resolve the problem. 🙂