Reply from a community member, 5 November 2025

I'm really interested in knowing about this too. In my organisation, we do a weekly bulk import of employee information from our HRIS - and there are frequently instances of no manager shown for some employees, as the role is vacant and hasn't been filled yet. So these fields are blank in the import file, resulting in the existing data remaining in Litmos.

And where it becomes problematic is when the employee registers for a course requiring manager approval. We need to manually look for these and intervene. A labourious, time-consuming process! And even though we would still need to do part of that work if no manager was shown, at least the requests would come to our "admin" account when submitted by the employee, so we could identify these instances as they arise, rather than have to go looking for them!

Thanks for raising Kayla. And hope that someone has a solution! 😀

Kirsten (my username shown here is my organisation's "Litmos Admin" account, which we use to manage our Litmos instance.)

Reply from a community member, 6 November 2025

Hi Kirsten – I ended up submitting a ticket to see if Litmos Support could help bulk update these profiles since this impacts about half of our users, and I was hoping to avoid updating each one manually.

What I learned is that the bulk import template cannot be used to clear existing values, and this type of update falls outside Litmos Support's scope. Their recommendation was to go through our CSM to request assistance from the Professional Services team, who can use an API script to clear profile fields in bulk.

For your scenario, is the bulk import handled manually using the CSV template, or does it come through your HRIS integration?

• If manual, maybe try filtering the file for blanks in the manager column and inserting your Litmos Admin username before importing, so approvals route to the Admin account in the meantime.
• If it's through an integration, I wonder if your HRIS admin may be able to add a conditional rule to the export that auto-populates the Litmos Admin email/username when the manager field is blank.

Hope this is helpful! 😊

Reply from a community member, 9 November 2025

Thanks so much for that update, Kayla. Super helpful! But really disappointing to hear that there's not a way of doing this in bulk. We DO use the bulk import template, populated with data from our HRIS. We're not able to integrate via API. And we do a weekly update, so CSM support for seeking assistance from the Professional Services team, wouldn't be tenable for this frequency.

But that's a brilliant idea to add our Litmos admin username for manager, to any blanks. It's the same net result as if there was a blank. Thanks for that!

Hope you've been able to find a solution for your situation too. 😀