Reply from a community member, 12 November 2025

If I was troubleshooting I would try this first:

1. Navigate to the Team in Admin View
2. Click on Courses for the team
3. In the list of assigned courses, click the X on the right to remove the course from the team
4. Click the Assign Courses to Team button on the right
5. Make sure the Send email/text notifications to Learners checkbox is checked
6. Search for the course, check the box for it, and then click the Assign button

This should remove the original assignment, and then allow you to reassign it to the team while confirming the notification checkbox was checked. If people still aren't receiving the email, then I'm not sure what it could be but I would investigate if the email settings on the account are "weird" in some way, or if the email addresses on the learners are wrong.

The only other thing that comes to mind from an account email settings perspective is if the New course assigned template is inactive. I attached a screenshot of our email settings, but I imagine if this was unchecked, then no email template is enabled for course assignment so no email would be sent.

Reply from a community member, 9 December 2025

Hello!

To add to Alex's troubleshooting, you can view the Email Logs (and whether Litmos thinks the new course assigned emails were sent) by:

1. Admin Dashboard -> Activity Widget -> View All
2. Filter -> Category -> Emails
3. You could search 'Assigned to Course' or the course name here to narrow down the results

If Litmos has logs here, but the emails were not received, then I would explore whether any email tracing is possible (your IT department/team/support may be able to help with this).