Team Admin/Leader can no longer upload profile pictures after enabling Custom Roles & Permissions. Uploading a profile picture now requires the 'Edit / Update / Deactivate' (Manage People) permission because legacy permissions were improved Questions this answers: Why can't a Team Admin upload profile pictures after enabling custom...
Explains that each user's Time Format profile field should in general be populated by user preference based on the user's region so that users will be able to view dates in Litmos reports and emails and other areas of the platform in the format that they are used to for their region and device. Also explains how users can edit this field...
Import Users in Bulk aka Bulk People Import, is used to Add or Edit users in Litmos. The import will fail to update user profiles when required CSV fields or columns are missing, or if the wrong template is used, or if a Team Leader/Team Admin imports users outside of the teams that they manage, if the import exceeds 5000 users, or lacks...
Create or Update up to 5000 users per import using Import People in Bulk tool with the CSV template. For existing user updates, ensure Username matches an existing user account to update rather than create. Questions this answers: How do I create new users or update profile details for many existing users at once? Why did my bulk...
User profile edit permission: users can be prevented or allowed to edit their personal profile fields by an Account Owner toggling Account Settings > Profile > Disable User Profile; Account Owners, Administrators and Team Leads can always edit and individual fields cannot be locked. Questions this answers: How do I stop learners from...
Manager Insights shows fewer courses than a user’s profile when courses are self-assigned or inactive. View self-assigned and inactive courses under Manager > Reports because Manager Insights only includes courses assigned by a team or administrator. Questions this answers: Why does Manager Insights show fewer courses than the user's...
Litmos stores all dates in UTC, and each user can set their own time zone so dates and times display locally. Covers where the offset is set and updated. Questions this answers: Why do dates show in UTC, and can users set their own time zone? How can I update the time zone for many users at once?
Configure User Custom Fields to record your own information against each user, such as employee ID, department or learner category. Covers the two types of custom field available. Questions this answers: Why aren't my custom fields showing on user profiles? Can I hide legacy user custom fields from learners? Can a user custom field be a...
Learners can upload their own profile picture; only Account Owners and Administrators can change another user's picture.
Enable two-factor authentication for Account Owners and Administrators, or for all users, and how the second verification step works for the learner. Includes an FAQ. Questions this answers: Where do I turn on two-factor authentication? What if a user doesn't receive the SMS verification code?