Litmos Community Team (Litmos Team) asked a question.

February 4, 2025 at 6:27 AM
Creating user engagement

Originally asked by the Litmos team in the Litmos Community forum on 4 February 2025.

“Compliance training… Fantastic! Can’t wait to do it!” Many of us dream of this response when creating a course. But in reality, learners often feel the exact opposite. Creating user engagement while ensuring learners receive essential information is always a tricky balance. How many interactions should I use? How long should it be? How much can I modify the content before the course becomes non-compliant?

I often use the storytelling technique to help me with this. I find a story based on a real event or written for the learners' context works best. Through the story, I can make the content more relatable, explain high-level concepts, create empathy, and weave in the necessary compliance elements. What strategies do you use to enhance user engagement?

  • 1 answer
  • 1 view

  • Community member (Member)

    Reply from a community member, 4 March 2025

    This is something I am starting to introduce myself, but I recently heard that the learner's mouse shouldn't be idle for more than a few minutes. I am not responsible for compliance training, but I'm starting to adopt these thoughts while designing and implementing training content:

    • Videos - keep them short, 2-4 minutes. If it's a longer video, break it up into smaller pieces with user engagement in between.
    • User engagement - I'm using Content Author to create course content so that I can have a short video and then a 3-4 question review below the video allowing the user to participate.
    • Practice exercises - where applicable, I'm adding practice exercises in the learning content for someone to get hands on with the information they learned. When I put in the instructions for the exercises, sometimes it is as simple as, "log into application, search for this, do this," but other times I will use something more like, "log into application, navigate to this, do this. What happened after you did that?" I am not sure if that will help, and the user doesn't need to send a response to me, but I ask the question so that it gives them a chance to think about and consider the answer.
    Expand Post

Don't see what you're looking for?