Litmos Community Team (Litmos Team) asked a question.

February 13, 2026 at 5:33 PM
Need help: Unable to Receive Learner Course Report (email download) – Litmos

Originally asked by a community member in the Litmos Community forum on 13 February 2026.

I’m currently experiencing an issue with Litmos email reports and wanted to check if anyone else is encountering the same problem.

Today, I generated a Learner Course Report, but I did not receive the email. I waited for some time and also checked my spam/junk folders, but there’s still nothing.

This just started happening today, for the past month, the reports have been sending automatically without any issues.

Could you please help check if there’s a known issue today or advise on possible troubleshooting steps?

Thank you so much for your assistance.

Best regards, Margarette

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  • Litmos Community Team (Litmos Team)

    Reply from the Litmos team, 15 February 2026

    Hi Margarette,

    To investigate this properly, please create a case with Support and include examples of the previous reports. This will allow us to review the specific report you’re referring to and determine whether the issue is isolated to your report.

    It would also be helpful if you could clarify the following:

    • Is this the only report you receive, or do you receive others and this is the only one experiencing issues?
    • Do your colleagues have reports configured, and if so, are they receiving them without any issues?

    Once we have this information, we’ll be able to assess the situation more accurately and advise on the next steps.

    Thanks,

    Trang

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