Litmos Community Team (Litmos Team) asked a question.
Where do I find the bounce list?
Originally asked by a community member in the Litmos Community forum on 4 February 2025.
Trying to do a password reset for a user who can not access Litmos, I have tried to send a password reset link but there is an error message saying "An error occurred and the email to this address bounced back. Please enter a valid email address. If the email is valid, remove the address from the bounce list and try again."
I can not find the bounce list anywhere and whenever I type bounce into the support documentation it doesn't yield any results.
Can anybody here help?
Reply from a community member, 4 February 2025
Greetings Rob,
To remove an email address from the bounce list, you will need to open a case with our Support Team through the customer portal.
Please click the link above to view instructions on how to access the customer portal and submit a case.