Litmos Community Team (Litmos Team) asked a question.
Team Leader/Admin View Impersonate
Originally asked by a community member in the Litmos Community forum on 18 July 2025.
I'm wanting to create a how to guide for our new team leaders/admins however when I impersonate one of them all I see is their learner view. How do I see, change or update the team leader/admin view?
Reply from a community member, 18 July 2025
I'm in the same boat. This is something on my list of suggestions to add to AHA. It's really hard to train someone on how to manage their team without being able to see things the way they see it or screen shot the things they see.
Reply from a community member, 18 July 2025
From what my reps told me, you will not be able to impersonate and see the manager dashboard. So the option is to create an account, promote it to Team Lead in a sort of Test Team and then create your training documentation from that.
Reply from a community member, 19 July 2025
I suppose the only current workaround is to screen share via MS TEAMS or ZOOM with your team members. The added benefit is that this approach allows for near real-time collaboration.
Reply from a community member, 21 July 2025
Thank you!
Reply from a community member, 22 July 2025
Hi Callie,
It's not possible to impersonate the team leader/admin view. There is a feature request: Litmos Feature: Impersonation - Ability to impersonate | Ideas portal.
To create your guide, I would create a dummy account, give it the appropriate permissions and capture the content for your guide, then delete the account.
Adam