Community guidelines

The Litmos Community is where Litmos admins and course creators help each other. Anyone can read it, and search engines can find it. These rules keep it useful and safe.

  1. Be kind. Criticize ideas, not people. No insults, threats or harassment.
  2. No hate or discrimination based on protected characteristics, and no political or religious debate. Training on these subjects is welcome.
  3. Keep it about Litmos and workplace learning. General chat belongs elsewhere.
  4. Search first, then ask. One question per thread, in the right topic. Don't post the same question twice.
  5. Protect your learners. Never post a learner's name, email, user ID, scores or records, and check screenshots before you attach them. This is a public site.
  6. Never post passwords, API keys, SSO certificates or sign-in links. Litmos staff will never ask for them here.
  7. Keep your account private. Pricing, invoices, contract terms and license counts go to your CSM or a case.
  8. Found a security weakness? Don't post it. Report it privately by opening a case.
  9. No selling. Partners and consultants say who they work for, link only to their own company website, and don't send unsolicited messages.
  10. Be fair about other products. Comparing tools and moving from another learning platform are welcome topics. Disparaging or promoting another vendor is not.
  11. Post only what you have the right to share. No paid course content, no one else's work, no confidential material.
  12. Be yourself. One person, one account. Don't pose as Litmos staff; staff always show the Litmos badge.
  13. Use AI with care. Check AI output against how Litmos actually works, and say when you used it. No hidden instructions in posts.
  14. Mark the reply that solved it. Don't ask others to mark yours, and don't game points.
  15. See a problem? Report it, don't reply to it.
  16. If a rule is broken, we remove the post and tell you why. Repeat breaches lead to a warning, then a posting suspension, then removal. You can ask us to review any decision by opening a case.