Release Date: EU - 11/3/26 · AU/US – 11/5/26

Control New User Creation for Walk-in and QR Check-in 

What’s New 

Admins can now decide whether walk-in and QR check-in can create new Users. A new setting in Instructor Led Training Settings controls this. 

• Turn on “Allow new user creation during walk-in/QR check-in.” It is off by default. 

• When the setting is off, an unrecognized email creates no user, registration, or attendance record. Attendees see the same confirmation screen as a successful check-in. 

• When the setting is on, walk-in and QR check-in create new users as they do today. 

Email matching is now case-insensitive, so an existing user is matched regardless of how their email is capitalized. 

Customer Benefit 

Previously, a mistyped email at walk-in check-in created an unused user who was registered for the course and marked as attended. With this update, admins choose whether check-in can create users, and learners are matched to their existing accounts regardless of email capitalization. 

Availability 

Available to accounts that use Instructor Led Training. 

Customer Configuration Steps 

The setting is off by default, so accounts that relied on walk-in and QR check-in to create users will stop creating them until an admin turns it on. To keep the previous behavior, go to Features > Instructor Led Training > Settings and check “Allow new user creation during walk-in/QR check-in.” 

Who to Contact for Support 

Reach out to your Customer Success Manager or the Litmos Support portal with any questions. 

Help Doc Links 

ILT Instructor-Led Training Module Overview