The case status can help to understand where the case is at in the lifecycle. Below is a definition of each status and what to expect in each status. Questions this answers: When does a support case close automatically? How long do I have to reply after a case is resolved? Can I comment on a support case after it is closed?
Error of You need to have at least one module that is mandatory when removing module from a course with more than one mandatory module
User not receiving some system emails but can receive password reset emails. Enable the user's 'Enable receiving messages' setting to restore Due Date Reminders, Compliance Reminders and Course Access Expiration Reminder, as well as other message-related notifications; Account Owner or Administrator can toggle it. Questions this...
PHP2SHELL, CVE-2026-109618 and CVE-2026-109619 vulnerability concern. Litmos does not use PHP and is not susceptible to these specific CVEs; third-party vendors are validated proactively.
Team Admin/Leader can no longer upload profile pictures after enabling Custom Roles & Permissions. Uploading a profile picture now requires the 'Edit / Update / Deactivate' (Manage People) permission because legacy permissions were improved Questions this answers: Why can't a Team Admin upload profile pictures after enabling custom...
Explains that each user's Time Format profile field should in general be populated by user preference based on the user's region so that users will be able to view dates in Litmos reports and emails and other areas of the platform in the format that they are used to for their region and device. Also explains how users can edit this field...
Learners currently taking a course do not receive automatic emails when an administrator updates the course. To notify learners about changes, send a message to users or use the course title in the message To field to reach all assigned users.
Downloaded reports show incorrect or inconsistent date columns when opened. Set the Litmos profile date format to match the computer regional settings (choose a region whose standard date order matches dd/mm/yyyy or mm/dd/yyyy) and update either the Litmos Localization date format or the OS Region settings accordingly. Questions this...
Import Users in Bulk aka Bulk People Import, is used to Add or Edit users in Litmos. The import will fail to update user profiles when required CSV fields or columns are missing, or if the wrong template is used, or if a Team Leader/Team Admin imports users outside of the teams that they manage, if the import exceeds 5000 users, or lacks...
Create or Update up to 5000 users per import using Import People in Bulk tool with the CSV template. For existing user updates, ensure Username matches an existing user account to update rather than create. Questions this answers: How do I create new users or update profile details for many existing users at once? Why did my bulk...