Litmos Community Team (Litmos Team) asked a question.
Originally asked by a community member in the Litmos Community forum on 20 August 2025.
I am updating the settings on a compliance retake- enabling an escalation rule and got this pop up:
"The Due date or initial attempt due date will automatically be updated for all not started and in progress learners already assigned to the course. Changes to compliance settings will only affect user compliance status once the next retake period is reached. Existing achievements will not be updated. Do you wish to continue?"
Can someone help me understand the part I bolded? Does this mean that when the retake period begins anyone with existing achievements on this course will not have the escalation alert happen that I am enabling?
Reply from a community member, 20 August 2025
I am also seeing this in the settings section
"Changes to compliance settings will only affect user compliance status once the next retake period is reached. Existing achievements will not be updated."
Which if I am understanding correctly means that that the escalations that I am enabling on retake will take affect on the existing achievements once they are in retake.... correct?
Reply from the Litmos team, 25 August 2025
Hi Sara. I'll check with our Support Team and get some clarity on this for you. Cheers.
Reply from the Litmos team, 1 September 2025
Hi Sara. From our Support Team:
The pop-up is saying that if a user has completed the course, the new settings will only be applied to the user on their next retake (e.g. when the course goes back to Not Started). For example, if I completed a course in 2023 with retake in Dec 2025, and changes to the course settings were applied today, my record will not be impacted until the course is available for re-take in Dec 2025.
Escalations rules are reminders to help staff complete incomplete learning. If a user is completed, escalation rules will not apply to them. Once their record becomes open (e.g. Not Started/Incomplete), escalation rules will apply.
Thanks.