Litmos Community Team (Litmos Team) asked a question.
Originally asked by a community member in the Litmos Community forum on 9 April 2026.
Hi all – hoping to learn from others who’ve tackled this scenario...
We have a large group of frontline distribution center employees who don’t have access to computers or dedicated workstations. They do have Okta usernames (emails), but those aren’t tied to active email accounts so they can’t receive things like password resets or course assignment notifications.
Is anyone using Litmos to train this type of audience?
If so, I'd love to hear how you're having learners access the platform (shared devices, mobile app, etc.); how you're managing communication without email; any lessons learned or pitfalls to avoid.
Any examples or suggestions would be greatly appreciated! Thanks in advance!
Reply from a community member, 16 April 2026
We are in the same boat. Our clinicians use their own computers and login using our portal which was configured by our IT department. We do a whole lot of manual communication but I know we'd have a higher course completion rate if we were able to communicate via litmos.
Reply from a community member, 20 April 2026
Hi,
Our company has the same demographic of worker. We have usernames for all workers by default ([email address removed]) so that allows us to create training accounts and assign content in the LMS but we had to introduce a dedicated training room with 4 hot desks for the workers to complete the online training.
I schedule training with the departments according to the rotational roster and operational requirements. I send out routine 'Training Required' and 'Training Progress' Reports to the department's Leadership Team who do have email, they also have Custom Roles within the LMS so view the dashboard, training records and reports for their Team.
It is a lot of management from the Training Team to keep on top of it (just 2 of us) but it's been working well. We have all the Supervisors 100% trained and competent and around 85% of the frontline workers in operational procedures (online courses) to date. I report monthly training stats to the Leadership Team to ensure accountability and to keep the wheels turning.
I hope this helps and happy to provide more info if required😀