Learning paths
Course lists our content team suggests for common needs. Build any of them as a learning path in your own Litmos account: courses are added one at a time, so copy the course codes, search for each one, then follow Learning Paths Overview. Each path's bundle id tells you which courses belong together.
Showing 107 of 107 learning paths
Business Ethics
Ethical Decision Making
Global · All staff
Bundle id LP-ETH-001 · 3 courses
Short courses on everyday ethical choices at work, from conduct and accountability to ethics in context, for all staff.
- 1.Workplace Ethics - Part 1 (Ethical Conduct) (Global)Code P108170
- 2.Workplace Ethics - Part 2 (Accountable and Ethical Decision-Making) (Global)Code P108171
- 3.Workplace Ethics - Part 3 (Ethics in Context) (Global)Code P108172
Social Media Awareness
Global · All staff
Bundle id LP-ETH-002 · 5 courses
The risks and responsibilities of social media at work, from representing your organisation online to appropriate use and protecting yourself, for all staff.
- 1.Leading Learning - Digital Communication Awareness (Global)Code LC90181
- 2.Using Social Media to Represent Your Organization (Global)Code LC75603
- 3.Social Media Risks in the Workplace (Global)Code LC75601
- 4.Social Media - Appropriate Use at Work (US)Code LC25488
- 5.Social Media - Protecting Yourself Online (US)Code LC25487
Speaking Up
Global · All staff
Bundle id LP-ETH-003 · 4 courses
Builds the confidence to stand up, speak up, take responsibility and do what is right at work, for all staff.
- 1.Culture Series - Standing Up (Global)Code LC16006
- 2.Culture Series - Speaking Up (Global)Code LC16007
- 3.Culture Series - Owning Up (Global)Code LC16008
- 4.Culture Series – Doing What's Right (Global)Code LC25400
Business Operations
Project Manager - Core Skills
Global · Managers
Bundle id LP-OPS-001 · 14 courses
Running projects from plan to close, covering resources, delegation, team communication, conflict, stakeholders, meetings, reports and time, for managers.
- 1.Benefits and Pitfalls of Planning (Global)Code LC25098
- 2.Delegate to Save Time and Develop Your Employees (Global)Code LC75324
- 3.Introduction to Project Planning (Global)Code CX50002
- 4.Communicating with Your Project Team (Global)Code CX50006
- 5.Project Management Skills - Making a Plan that Works (Global)Code CX50009
- 6.Developing Team Confidence (Global)Code CX60007
- 7.Conflict Management in Project Management (Global)Code CX50026
- 8.Business Report Writing Skills (Global)Code LH16005
Risk Management
Global · All staff
Bundle id LP-OPS-002 · 5 courses
An introduction to assessing and treating risk, followed by business continuity management in principle and in practice, for all staff.
- 1.Risk Management - Part 1 (Introduction to Risk Management) (Global)Code P108113
- 2.Risk Management - Part 2 (Risk Assessment) (Global)Code P108114
- 3.Risk Management - Part 3 (Risk Treatment) (Global)Code P108115
- 4.Introduction to Business Continuity Management (Global)Code LC82002
- 5.Business Continuity Management in Action (Global)Code LC82003
Communication
Advanced Communication Mastery for Leaders
Global · All staff
Bundle id LP-COMM-001 · 11 courses
Builds the communication skills leaders rely on, from emotional intelligence and listening to running team meetings, presenting and communicating online.
- 1.Leading Learning - Emotional Intelligence (Global)Code LC90385
- 2.Leading Team Meetings (Global)Code LC25097
- 3.Communication Skills all Managers Must Master (Global)Code LC75320
- 4.Create Great Communicators (Global)Code LC27030
- 5.Overcoming Barriers to Workplace Communication (Global)Code LC25262
- 6.Lead by Listening (Global)Code LC25272
- 7.Leading Learning - Effective Online Communication (Global)Code LC90463
- 8.Presenting with Power (Global)Code LH10005
Holistic Communication Mastery
Global · All staff
Bundle id LP-COMM-002 · 13 courses
Looks at communication from several angles, including active listening, emotional intelligence, choosing the right channel, ethics and online communication, for all staff.
- 1.Leading Learning - Emotional Intelligence (Global)Code LC90385
- 2.Overcoming Barriers to Workplace Communication (Global)Code LC25262
- 3.Leading Learning - Effective Online Communication (Global)Code LC90463
- 4.Communicating Effectively (Global)Code LH10004
- 5.Channels of Communication (Global)Code LC25285
- 6.Communication and Ethics (Global)Code LC25224
- 7.Active Listening (Global)Code LH71008
- 8.Emotional Intelligence (Global)Code LH10011
Compliance
Australia for Leaders and Managers (AU)
AU · Managers
Bundle id LP-COMP-001 · 7 courses
Compliance topics for managers in Australian workplaces, including sexual harassment prevention, mental health, flexible work, safety leadership and cyber incidents.
- 1.Understanding Diversity, Equity, and Inclusion for Managers (Global)Code LC25917
- 2.Flexible Work Programs (AU)Code P108526
- 3.Managing Fairly and Equitably - Sexual Harassment Prevention (AU)Code P108071
- 4.Managing Mental Health in Your Workplace (AU)Code P107991
- 5.Safety Leadership - Managing and Promoting Health and Safety (AU)Code P108118
- 6.Cybersecurity Incidents - General Awareness (AU)Code P107930
- 7.Cybersecurity Incidents - Management and Obligations (AU)Code P107932
Australian Fundamentals (AU)
AU · Employees
Bundle id LP-COMP-002 · 16 courses
Core workplace law topics for employees in Australia, such as bullying, discrimination, privacy, consumer and competition law, social media and work health and safety.
- 1.Law at Work - Workplace Bullying (AU)Code P107938
- 2.Law at Work - Consumer Law (AU)Code P107940
- 3.The SAFE Files - Workplace Bullying (AU)Code P107916
- 4.The SAFE Files - Consumer Law (AU)Code P107909
- 5.The SAFE Files - Anti-discrimination and Equal Opportunity (AU)Code P107910
- 6.Law at Work - Anti-discrimination and Equal Opportunity (AU)Code P107935
- 7.The SAFE Files - Electronic Communication and Social Media (AU)Code P107911
- 8.The SAFE Files - Privacy for the Private Sector (AU)Code P107913
Introduction to Compliance
Global · All staff
Bundle id LP-COMP-003 · 9 courses
A starting point on compliance for all staff, covering harassment and bullying, discrimination, diversity, GDPR data protection, access management and competition law.
- 1.EU Competition Law (Global)Code LH40031
- 2.Identity and Access Management (Global)Code LH04011
- 3.Leading Learning - Managing Sexual Harassment (Global)Code LC90223
- 4.Leading Learning - Discrimination Prevention (Global)Code LC90205
- 5.Leading Learning - Understanding Diversity and Inclusion (Global)Code LC90211
- 6.Leading Learning - Harassment and Bullying Prevention (Global)Code LC90226
- 7.Leading Learning - Managing Harassment and Bullying (Global)Code LC90229
- 8.Leading Learning - Managing Equality and Diversity (Global)Code LC90208
UK for Leaders and Managers (UK)
UK · Managers
Bundle id LP-COMP-004 · 9 courses
Compliance topics for managers in UK workplaces, including difficult conversations, right to work, mental health, harassment prevention, inclusion and cyber security.
- 1.Employment Law for Managers - Difficult Conversations (UK)Code LC25474
- 2.Assess and Learn - Cybersecurity (UK)Code LC10408
- 3.Compliance Essentials - CyberSecurity (UK)Code LC10413
- 4.Hazard Identification and Risk Control (UK)Code LH20003
- 5.Right to Work (UK)Code LH40020
- 6.Mental Health at Work (UK)Code LH40009
- 7.Equity, Diversity and Inclusion for Managers (UK)Code LC25478
- 8.Harassment and Bullying Prevention for Managers (UK)Code LC25479
UK Fundamentals (UK)
UK · Employees
Bundle id LP-COMP-005 · 6 courses
Everyday compliance essentials for employees in UK workplaces, covering data protection, harassment and bullying, working safely, social media and competition law.
- 1.Compliance Essentials - Social Media Awareness (UK)Code LC10416
- 2.UK Competition Law (UK)Code LC82010
- 3.Compliance Essentials - Working Safely (UK)Code LC16133
- 4.Compliance Essentials - Preventing Harassment and Bullying (UK)Code LC10415
- 5.Compliance Essentials - Sexual Harassment Prevention (UK)Code LC10414
- 6.Compliance Essentials - UK General Data Protection Regulation (UK)Code LC10412
US for Leaders and Managers (US)
US · Managers
Bundle id LP-COMP-006 · 6 courses
Compliance topics for managers in US workplaces, including harassment and discrimination prevention, disability and family leave law, mental health and safety culture.
- 1.Sexual Harassment Prevention for Managers (US)Code LC25427
- 2.Promoting a Culture of Safety and Health (US)Code LC25138
- 3.Americans with Disabilities Act (US)Code LC10071
- 4.Family Medical Leave Act for Managers (US)Code LC25414
- 5.Preventing Workplace Discrimination and Harassment (US)Code LC10062
- 6.Mental Health Awareness (US)Code LC16158
US for Leaders and Managers California (US)
US · California · Managers
Bundle id LP-COMP-007 · 6 courses
For managers in California: state-specific sexual harassment prevention alongside US courses on discrimination, disability, family leave, mental health and safety culture.
- 1.Promoting a Culture of Safety and Health (US)Code LC25138
- 2.Americans with Disabilities Act (US)Code LC10071
- 3.Family Medical Leave Act for Managers (US)Code LC25414
- 4.Preventing Workplace Discrimination and Harassment (US)Code LC10062
- 5.California Sexual Harassment Prevention for Managers (US)Code LC10067
- 6.Mental Health Awareness (US)Code LC16158
US for Leaders and Managers Illinois (US)
US · Illinois · Managers
Bundle id LP-COMP-008 · 6 courses
For managers in Illinois: state-specific sexual harassment prevention alongside US courses on discrimination, disability, family leave, mental health and safety culture.
- 1.Promoting a Culture of Safety and Health (US)Code LC25138
- 2.Americans with Disabilities Act (US)Code LC10071
- 3.Illinois Sexual Harassment Prevention for Managers (US)Code LC25482
- 4.Family Medical Leave Act for Managers (US)Code LC25414
- 5.Preventing Workplace Discrimination and Harassment (US)Code LC10062
- 6.Mental Health Awareness (US)Code LC16158
US Fundamentals (US)
US · Employees
Bundle id LP-COMP-009 · 8 courses
Core compliance topics for employees in US workplaces, from harassment, discrimination, health and safety to data privacy, social media, antitrust and anti-corruption.
- 1.Health and Safety in the Workplace (US)Code LC16005
- 2.Sexual Harassment Prevention (US)Code LC10066
- 3.Antitrust (US)Code LC83000
- 4.Social Media - Protecting Yourself Online (US)Code LC25487
- 5.Social Media - Appropriate Use at Work (US)Code LC25488
- 6.US Consumer Data Privacy and Protection (US)Code LC80004
- 7.Foreign Corrupt Practices Act (US)Code LH40028
- 8.Preventing Workplace Discrimination and Harassment (US)Code LC10062
US Fundamentals California (US)
US · California · Employees
Bundle id LP-COMP-010 · 7 courses
For employees in California: state courses on sexual harassment prevention and consumer privacy, plus US courses on safety, bullying, discrimination and antitrust.
- 1.Health and Safety in the Workplace (US)Code LC16005
- 2.Antitrust (US)Code LC83000
- 3.California Consumer Privacy Law (CCPA and CPRA) (US)Code LC10402
- 4.Workplace Violence and Bullying Prevention (US)Code LC25140
- 5.California Sexual Harassment Prevention for Employees (US)Code LC10068
- 6.Foreign Corrupt Practices Act (US)Code LH40028
- 7.Preventing Workplace Discrimination and Harassment (US)Code LC10062
US Fundamentals Delaware (US)
US · Delaware · Employees
Bundle id LP-COMP-011 · 7 courses
For employees in Delaware: state courses on sexual harassment prevention and consumer data privacy, plus US courses on safety, bullying, discrimination and antitrust.
- 1.Health and Safety in the Workplace (US)Code LC16005
- 2.Antitrust (US)Code LC83000
- 3.Delaware Sexual Harassment Prevention (US)Code LC25429
- 4.Delaware Consumer Data Privacy and Protection (US)Code LC80007
- 5.Workplace Violence and Bullying Prevention (US)Code LC25140
- 6.Foreign Corrupt Practices Act (US)Code LH40028
- 7.Preventing Workplace Discrimination and Harassment (US)Code LC10062
US Fundamentals Illinois (US)
US · Illinois · Employees
Bundle id LP-COMP-012 · 7 courses
For employees in Illinois: state-specific sexual harassment prevention, plus US courses on data privacy, safety, violence and bullying, discrimination and antitrust.
- 1.Health and Safety in the Workplace (US)Code LC16005
- 2.Antitrust (US)Code LC83000
- 3.Illinois Sexual Harassment Prevention (US)Code LC25407
- 4.US Consumer Data Privacy and Protection (US)Code LC80004
- 5.Workplace Violence and Bullying Prevention (US)Code LC25140
- 6.Foreign Corrupt Practices Act (US)Code LH40028
- 7.Preventing Workplace Discrimination and Harassment (US)Code LC10062
US Fundamentals Maryland (US)
US · Maryland · Employees
Bundle id LP-COMP-013 · 7 courses
For employees in Maryland: state-specific sexual harassment prevention, plus US courses on data privacy, safety, violence and bullying, discrimination and antitrust.
- 1.Health and Safety in the Workplace (US)Code LC16005
- 2.Antitrust (US)Code LC83000
- 3.Maryland Sexual Harassment Prevention (US)Code LC25450
- 4.US Consumer Data Privacy and Protection (US)Code LC80004
- 5.Workplace Violence and Bullying Prevention (US)Code LC25140
- 6.Foreign Corrupt Practices Act (US)Code LH40028
- 7.Preventing Workplace Discrimination and Harassment (US)Code LC10062
US Fundamentals New York (US)
US · New York · Employees
Bundle id LP-COMP-014 · 7 courses
For employees in New York: state-specific sexual harassment prevention, plus US courses on data privacy, safety, violence and bullying, discrimination and antitrust.
- 1.Health and Safety in the Workplace (US)Code LC16005
- 2.Antitrust (US)Code LC83000
- 3.New York Sexual Harassment Prevention (US)Code LC10070
- 4.US Consumer Data Privacy and Protection (US)Code LC80004
- 5.Workplace Violence and Bullying Prevention (US)Code LC25140
- 6.Foreign Corrupt Practices Act (US)Code LH40028
- 7.Preventing Workplace Discrimination and Harassment (US)Code LC10062
Customer Experience
Foundational CX Relationship Skills
Global · All staff
Bundle id LP-CX-001 · 10 courses
Practical service skills for building and repairing customer relationships, from handling complaints and saying no to using feedback and anticipating needs, for all staff.
- 1.Is the Customer Always Right? (Global)Code LC76017
- 2.Stellar Customer Service Best Practices (Global)Code LC76018
- 3.Healing Customer Relationships (Global)Code CX10003
- 4.Creating Customer Champions (Global)Code CX60016
- 5.Focusing on the Customer Experience (Global)Code LC30003
- 6.Anticipating Your Customers Needs (Global)Code LC30004
- 7.Handling Customer Complaints (Global)Code LC76014
- 8.Using Feedback to Improve Service (Global)Code LC76103
Foundations in Customer Experience
Global · All staff
Bundle id LP-CX-002 · 7 courses
An introduction to customer experience: what customers expect, how the customer journey works, and what builds loyalty and memorable service, for all staff.
- 1.Customer Expectations (Global)Code LH30016
- 2.Key Qualities in Building Customer Loyalty (Global)Code CX10004
- 3.Putting Your Customer in the Drivers Seat (Global)Code CX30031
- 4.How CX Affects the Customer Journey (Global)Code CX30035
- 5.Make Your Service Memorable (Global)Code LC30006
- 6.The Customer Journey (Global)Code LC76108
- 7.Leading Learning - Your Customer's Journey (Global)Code LC90067
Understanding Customer Communication
Global · All staff
Bundle id LP-CX-003 · 8 courses
Courses on empathy, customer-first thinking and communication skills, helping staff understand how customers think and communicate with them well.
- 1.Key Qualities in Building Customer Loyalty (Global)Code CX10004
- 2.Know What Your Customer is Thinking (Global)Code CX30025
- 3.Understanding Those You Serve (Global)Code CX30028
- 4.Making Customer Empathy Second Nature (Global)Code CX30041
- 5.Communication Skills (Global)Code LC76100
- 6.Customer First Thinking (Global)Code LC30002
- 7.Using Empathy in the Customer Journey (Global)Code LC30000
- 8.Leading Learning - Communicating with Customers (Global)Code LC90052
Understanding the Customer
Global · All staff
Bundle id LP-CX-004 · 7 courses
Helps staff read customer expectations and needs, use empathy across the customer journey, and recognise and support vulnerable customers.
- 1.Know and Work with the Expectations of Those You Serve (Global)Code CX10005
- 2.Vulnerable Customers (Global)Code LH30005
- 3.Know What Your Customer is Thinking (Global)Code CX30025
- 4.Identifying Organizational Behavior (Global)Code LC30005
- 5.Using Empathy in the Customer Journey (Global)Code LC30000
- 6.Anticipating Your Customers Needs (Global)Code LC30004
- 7.Identifying and Exceeding Customer Needs (Global)Code LC76012
Understanding the Customer Journey
Global · All staff
Bundle id LP-CX-005 · 5 courses
Looks at customer expectations, the stages of the customer journey, how experience shapes it and how to measure key moments, for all staff.
- 1.Customer Expectations (Global)Code LH30016
- 2.Characteristics of a Value-Centered Operation (Global)Code CX10002
- 3.Instrumenting Key Customer Experiences (Global)Code CX30036
- 4.How CX Affects the Customer Journey (Global)Code CX30035
- 5.Leading Learning - The Customer Journey (Global)Code LC90109
What is CX centric culture and why it matters?
Global · All staff
Bundle id LP-CX-006 · 5 courses
Explores how company culture shapes customer experience and how a customer-centred culture turns satisfaction into loyalty, for all staff.
- 1.Turning Customer Satisfaction into Customer Loyalty (Global)Code CX10009
- 2.Company Culture and the Customer Experience (Global)Code CX30013
- 3.Creating Customer-Centered Culture (Global)Code CX30026
- 4.The Value of Customer Service (Global)Code CX30039
- 5.Customer First Thinking (Global)Code LC30002
Digital Transformation
Digital Change Governance
Global · All staff
Bundle id LP-DIG-001 · 11 courses
An overview of digital transformation across people, processes and technology, from strategy, change management and user adoption to security, data and business continuity.
- 1.Introduction to Business Continuity Management (Global)Code LC82002
- 2.Digital Transformation: Collection Overview (Global)Code LH04027
- 3.Digital Transformation: People - Talent Management (Global)Code LH04028
- 4.Digital Transformation: People - Customer Experience (CX) (Global)Code LH04029
- 5.Digital Transformation: Technology - Security (Global)Code LH04030
- 6.Digital Transformation: Technology - Data Science (Global)Code LH04025
- 7.Digital Transformation: Technology - Tools (Global)Code LH04024
- 8.Digital Transformation: Processes - Strategy (Global)Code LH04031
Innovation
Global · All staff
Bundle id LP-DIG-002 · 4 courses
Short courses on innovation at work, covering how culture supports it, the innovation curve, innovation and the internet, and its place in digital transformation.
- 1.Leadership and Management - Innovation and Culture (Global)Code LH03008
- 2.The Innovation Curve (Global)Code LC27022
- 3.Innovation vs the Internet (Global)Code LH02011
- 4.Digital Transformation: Processes - Innovation (Global)Code LH04032
LinkedIn Overview
Global · All staff
Bundle id LP-DIG-003 · 8 courses
A practical guide to using LinkedIn, from building a profile, connections and groups to posts, InMails, job searching and finding candidates.
- 1.LinkedIn - The Basics (Global)Code LH90001
- 2.LinkedIn - Making the Most of InMails (Global)Code LH90003
- 3.LinkedIn - Newsfeeds, Posts and Articles (Global)Code LH90005
- 4.LinkedIn - Creating an Effective Profile (Global)Code LH90006
- 5.LinkedIn - Finding Job Candidates (Global)Code LH90008
- 6.LinkedIn - Finding a Job (Global)Code LH90010
- 7.LinkedIn - Understanding Groups (Global)Code LH90011
- 8.LinkedIn - How Connections Work (Global)Code LH90009
Diversity, Inclusion and Culture
Introduction to Diversity, Equity and Inclusion
Global · All staff
Bundle id LP-DEI-001 · 4 courses
A first look at diversity, equity and inclusion at work, covering unconscious bias, difficult conversations, neurodiversity and inclusive talent management.
- 1.Difficult Conversations in a Diverse Workplace (Global)Code LC25907
- 2.Diversity, Equity, and Inclusion in Talent Management (Global)Code LC25915
- 3.Tackling Unconscious Bias for Managers (Global)Code LC25916
- 4.Inclusive Behaviors - Accessibility (Neurodiversity) (Global)Code LC25920
Mastering Workplace Diversity & Equity
Global · All staff
Bundle id LP-DEI-003 · 8 courses
Inclusion in everyday working life, including allyship, bystander strategies, microaggressions, unconscious bias, racial and LGBT inclusion and cultural intelligence.
- 1.Understanding Diversity, Equity and Inclusion (Global)Code LC25910
- 2.Leading Learning - LGBT Inclusion (Global)Code LC90199
- 3.Culture Series - Being an Ally (Global)Code LC25430
- 4.Microaggressions in the Workplace (Global)Code LC25902
- 5.Racial Inclusion in the Workplace (Global)Code LC25903
- 6.A Culturally Intelligent Workplace (Global)Code LC25904
- 7.Culture Series - Bystander Strategies (Global)Code LC25431
- 8.Leading Learning - Understanding Unconscious Bias (Global)Code LC90000
Managerial Excellence - Championing Diversity, Equity, & Inclusion
Global · Managers
Bundle id LP-DEI-002 · 8 courses
For managers who want to lead inclusively, from allyship and LGBT inclusion to employee resource groups, inclusive teamwork and developing a DEI strategy.
- 1.Understanding Diversity, Equity, and Inclusion for Managers (Global)Code LC25917
- 2.Intentional Inclusion for Managers (Global)Code LC25906
- 3.Being an Inclusive Leader (Global)Code LC25913
- 4.Leading Learning - LGBT Inclusion (Global)Code LC90199
- 5.Culture Series - Being an Ally (Global)Code LC25430
- 6.Building Effective Employee Resource Groups (Global)Code LC25908
- 7.Developing a Diversity, Equity, and Inclusion Strategy (Global)Code LC25914
- 8.Diversity and Inclusion in Teamwork (Global)Code LC25911
Finance
Budgeting Basics
Global · All staff
Bundle id LP-FIN-001 · 5 courses
An introduction to planning and managing budgets, including finance for non-finance managers and working without a set budget, for all staff.
- 1.Budgeting Basics (US)Code LC79103
- 2.Operational Plans - Budgeting (Global)Code LC25072
- 3.Leading Learning - Finance for Non-Finance Managers (Global)Code LC90079
- 4.Leading Learning - Working Effectively Without a Set Budget (Global)Code LC90082
- 5.Business Budgeting (Global)Code LH80017
Fundamental Concepts
Global · All staff
Bundle id LP-FIN-002 · 9 courses
Explains core financial ideas, from the balance sheet, income and cash flow statements to cost-volume-profit, financial ratios and the basics of stocks and shares.
- 1.Financial Documents 101 (US)Code LC79101
- 2.Costs, Volume and Profits (US)Code LC79105
- 3.How to Maintain a Healthy Cash Flow (Global)Code LH80006
- 4.The Cash Flow Statement (Global)Code LH80005
- 5.Income Statements Made Simple (Global)Code LH80004
- 6.The Balance Sheet Explained (Global)Code LH80003
- 7.The Accounting Equation (Global)Code LH80002
- 8.Analyze Financial Health with Ratios (Global)Code LH80007
Health and Safety
Introduction to Health, Safety and Sustainability
Global · All staff
Bundle id LP-HS-001 · 4 courses
Introductory courses on manual handling, personal safety and reducing waste, plus first aid responsibilities for managers in Australia.
- 1.Leading Learning - Manual Handling (Global)Code LC90286
- 2.Leading Learning - Personal Safety in the Workplace (Global)Code LC90289
- 3.Environmental - Ways to Zero Waste (Global)Code LH61005
- 4.First Aid Responsibilities for Managers in Australia (AU)Code P107629
Driver Safety Awareness (UK)
UK · All staff
Bundle id LP-HS-002 · 5 courses
Vehicle and road safety for UK workplaces, covering mobile phones while driving, speeding on site, reversing and parking, and general driver awareness.
- 1.Mobile Phones and Driving (UK)Code LH20011
- 2.Speeding on Site (UK)Code LH20019
- 3.Toolbox Talks - Workplace Vehicle Safety (UK)Code LH50016
- 4.Driver Safety Awareness (UK)Code LH20012
- 5.Reverse Parking (UK)Code LH14007
Family Violence Awareness (AU)
AU · All staff
Bundle id LP-HS-003 · 7 courses
For Australian workplaces: family and domestic violence awareness alongside safeguarding vulnerable adults and children, including Victorian schemes and standards.
- 1.Victorian Reportable Conduct Scheme - General Awareness (AU)Code P108177
- 2.Safeguarding Vulnerable Adults (AU)Code P108207
- 3.Victorian Reportable Conduct Scheme - Heads of Organisations (AU)Code P108178
- 4.Family and Domestic Violence Awareness in Australia – A Workplace Issue (Managers) (AU)Code P107983
- 5.Family and Domestic Violence Awareness in Australia – A Workplace Issue (AU)Code P107984
- 6.Victorian Child Safe Standards - We All Have a Role to Play (AU)Code P108176
- 7.Mandatory Reporting of Child Abuse in Schools (AU)Code P108073
Fire Safety Awareness (UK)
UK · All staff
Bundle id LP-HS-004 · 6 courses
Fire safety for UK workplaces, from everyday awareness and fire warden duties to classes of fire, equipment, detection, response and prevention, for all staff.
- 1.Fire Safety Awareness (UK)Code LH20006
- 2.Fire Warden Essentials (UK)Code LH20016
- 3.Toolbox Talks - Introduction to Fire Safety (UK)Code LH50006
- 4.Toolbox Talks - Fire Classification and Equipment (UK)Code LH50014
- 5.Toolbox Talks - Fire Detection and Response (UK)Code LH50015
- 6.Toolbox Talks - Fire Prevention (UK)Code LH50009
Food Safety and Hygiene (UK)
UK · All staff
Bundle id LP-HS-005 · 5 courses
Food hygiene for UK workplaces at several levels, covering catering, retail and supervisory roles, with a dedicated course on allergen awareness.
- 1.Food Safety and Hygiene - Catering Level 2 (UK)Code LH02001
- 2.Food Safety and Hygiene - Level 1 (UK)Code LH02002
- 3.Food Safety and Hygiene - Allergen Awareness (UK)Code LH02003
- 4.Food Safety and Hygiene - Retail Level 2 (UK)Code LH02004
- 5.Food Safety and Hygiene - Supervisors Level 3 (UK)Code LH02006
Foundations of Fall Protection (UK)
UK · All staff
Bundle id LP-HS-007 · 5 courses
Short toolbox talks and courses on preventing falls in UK workplaces: working at height, ladders, falling objects, handrails, and slips and trips.
- 1.Toolbox Talks - Falling Objects (UK)Code LH50012
- 2.Holding the Handrail (UK)Code LH20018
- 3.Toolbox Talks - Working at Height (UK)Code LH50002
- 4.Toolbox Talks - Ladder Safety (UK)Code LH50011
- 5.Slips and Trips (UK)Code LH20002
Foundations of Fall Protection (US)
US · All staff
Bundle id LP-HS-006 · 2 courses
An introduction to preventing falls at work in the US, covering fall protection alongside slips and trips, for all staff.
- 1.Fall Protection (US)Code LC16108
- 2.Slips and Trips (US)Code LC16113
Safeguarding Adults and Children (UK)
UK · All staff
Bundle id LP-HS-008 · 3 courses
Safeguarding for adults and for children in UK settings, alongside a Care Certificate refresher on working in a person-centred way, for all staff.
- 1.Care Certificate Refresher - Work in a Person-Centred Way (UK)Code LH15005
- 2.Safeguarding Adults (UK)Code LH15010
- 3.Safeguarding Children (UK)Code LH15011
Workplace Health and Safety Basics
Global · All staff
Bundle id LP-HS-009 · 5 courses
Core safety topics for any workplace, including health and safety at work, personal safety, fire, driving and avoiding cross-contamination with food.
- 1.Leading Learning - Personal Safety in the Workplace (Global)Code LC90289
- 2.Food Safety - Cross Contamination (Global)Code LH02005
- 3.Leading Learning - Health and Safety at Work (Global)Code LC90280
- 4.Leading Learning - Fire Safety Awareness (Global)Code LC90283
- 5.Leading Learning - Driver Safety Awareness (Global)Code LC90292
Workplace Safety (UK)
UK · All staff
Bundle id LP-HS-010 · 5 courses
Everyday hazards in UK workplaces, from workplace vehicles, electrical cords and ladders to driving and fire, mostly as short toolbox talks for all staff.
- 1.Toolbox Talks - Workplace Vehicle Safety (UK)Code LH50016
- 2.Toolbox Talks - Electrical Cord Safety (UK)Code LH50013
- 3.Driver Safety Awareness (UK)Code LH20012
- 4.Toolbox Talks - Ladder Safety (UK)Code LH50011
- 5.Toolbox Talks - Introduction to Fire Safety (UK)Code LH50006
Information Security
Information Security Awareness for Employees
Global · Employees
Bundle id LP-SEC-002 · 5 courses
Everyday security awareness for employees, covering staying safe online, mobile devices, social media risks, data protection and handling payment card data.
- 1.Cybersecurity - Staying Safe Online (Global)Code LC10210
- 2.Mobile and Portable Device Security (Global)Code LC10209
- 3.Leading Learning - Data Protection and Privacy (Global)Code LC90021
- 4.Social Media Risks in the Workplace (Global)Code LC75601
- 5.Payment Data Security (PCI DSS) (Global)Code LC10121
Cybersecurity for Leadership - Safeguarding Digital Workspaces
Global · Managers
Bundle id LP-SEC-001 · 6 courses
For managers, on keeping people and data safe online, covering remote working and travel, mobile devices, ransomware, social media use and data protection.
- 1.IT Security for the Remote Worker and Business Traveller (Global)Code LH40023
- 2.Cybersecurity - Staying Safe Online (Global)Code LC10210
- 3.Using Social Media to Represent Your Organization (Global)Code LC75603
- 4.Introduction to Ransomware (Global)Code LH04001
- 5.Mobile and Portable Device Security (Global)Code LC10209
- 6.Leading Learning - Data Protection and Privacy (Global)Code LC90021
IT Skills
Mastering Microsoft 365 Excel
Global · All staff
Bundle id LP-IT-001 · 6 courses
Everyday Excel in Microsoft 365, from managing cells, sheets and charts to visuals, what-if analysis, collaboration and protecting sensitive content.
- 1.Microsoft 365 Excel - Collaborate (Global)Code LH11022
- 2.Microsoft 365 Excel - Create High Impact Visuals (Global)Code LH11023
- 3.Microsoft 365 Excel - Manage Cells (Global)Code LH11024
- 4.Microsoft 365 Excel - Manage Charts and Sheets (Global)Code LH11025
- 5.Microsoft 365 Excel - Protect Sensitive Communications (Global)Code LH11026
- 6.Microsoft 365 Excel - Use What if Analysis (Global)Code LH11027
Mastering Microsoft 365 OneNote
Global · All staff
Bundle id LP-IT-002 · 7 courses
Getting more from OneNote in Microsoft 365: annotating, dictating, organising and prioritising notes, meeting notes, cloud content and accessibility checks.
- 1.Microsoft 365 OneNote - Annotate (Global)Code LH11028
- 2.Microsoft 365 OneNote - Customize Organization (Global)Code LH11029
- 3.Microsoft 365 OneNote - Dictate (Global)Code LH11030
- 4.Microsoft 365 OneNote - Prioritization (Global)Code LH11031
- 5.Microsoft 365 OneNote - Review Accessibility (Global)Code LH11032
- 6.Microsoft 365 OneNote - Take Meeting Notes (Global)Code LH11033
- 7.Microsoft 365 OneNote - Upload to and Insert from the cloud (Global)Code LH11034
Mastering Microsoft 365 Outlook
Global · All staff
Bundle id LP-IT-003 · 6 courses
Day-to-day Outlook in Microsoft 365, covering email, calendars, scheduling meetings, sharing tasks, group conversations and working with OneNote.
- 1.Microsoft 365 Outlook - Communicate in Groups (Global)Code LH11035
- 2.Microsoft 365 Outlook - Manage Calendar (Global)Code LH11036
- 3.Microsoft 365 Outlook - Read and Send Email (Global)Code LH11037
- 4.Microsoft 365 Outlook - Schedule Meetings (Global)Code LH11038
- 5.Microsoft 365 Outlook - Share Tasks (Global)Code LH11039
- 6.Microsoft 365 Outlook - Use OneNote (Global)Code LH11040
Mastering Microsoft 365 Powerpoint
Global · All staff
Bundle id LP-IT-004 · 10 courses
Building and delivering presentations in Microsoft 365 PowerPoint, from images, video, GIFs and animation to inking, AI help, collaboration and presenting.
- 1.Microsoft 365 Powerpoint - Apply Animation (Global)Code LH11041
- 2.Microsoft 365 Powerpoint - Collaborate (Global)Code LH11042
- 3.Microsoft 365 Powerpoint - Document Presentations (Global)Code LH11043
- 4.Microsoft 365 Powerpoint - Get an AI Assist (Global)Code LH11044
- 5.Microsoft 365 Powerpoint - Ink in Action (Global)Code LH11045
- 6.Microsoft 365 Powerpoint - Insert GIFs (Global)Code LH11046
- 7.Microsoft 365 Powerpoint - Insert Images (Global)Code LH11047
- 8.Microsoft 365 Powerpoint - Insert Videos (Global)Code LH11048
Mastering Microsoft 365 Word
Global · All staff
Bundle id LP-IT-005 · 6 courses
Microsoft 365 Word features for sharing documents, widening their reach, assistive tools, image options and turning documents into web pages, for all staff.
- 1.Microsoft 365 Word - Cognitive Assistance (Global)Code LH11059
- 2.Microsoft 365 Word - Expand Document Reach (Global)Code LH11060
- 3.Microsoft 365 Word - Physical Assistance (Global)Code LH11061
- 4.Microsoft 365 Word - Select from more Image Options (Global)Code LH11062
- 5.Microsoft 365 Word - Share Documents (Global)Code LH11063
- 6.Microsoft 365 Word - Transform Documents into Web Pages (Global)Code LH11064
Microsoft Office 2003-2010 Upgrade Essentials
Global · All staff
Bundle id LP-IT-006 · 4 courses
Covers the move from Office 2003 to Office 2010 in Word, Excel, PowerPoint and Outlook, for staff upgrading from the older versions.
- 1.Excel 2003-2010 Upgrade (Global)Code LHQ1125
- 2.Word 2003-2010 Upgrade (Global)Code LHQ1126
- 3.PowerPoint 2003-2010 Upgrade (Global)Code LHQ1127
- 4.Outlook 2003-2010 Upgrade (Global)Code LHQ1128
Microsoft Office 2007 Essentials
Global · All staff
Bundle id LP-IT-007 · 10 courses
Word, Excel, Outlook and PowerPoint in Office 2007, from basic level upwards, for teams still working in that version.
- 1.Word 2007 Basic (Global)Code LHQ1101
- 2.Word 2007 Intermediate (Global)Code LHQ1102
- 3.Word 2007 Advanced (Global)Code LHQ1103
- 4.Excel 2007 Advanced (Global)Code LHQ1106
- 5.Outlook 2007 Basic (Global)Code LHQ1107
- 6.Outlook 2007 Intermediate (Global)Code LHQ1108
- 7.PowerPoint 2007 Basic (Global)Code LHQ1109
- 8.PowerPoint 2007 Intermediate (Global)Code LHQ1110
Microsoft Office 2010 Essentials
Global · All staff
Bundle id LP-IT-008 · 14 courses
Office 2010 applications from basic level upwards, including Word, Excel, Outlook and PowerPoint as well as Project and Visio, for teams on that version.
- 1.Word 2010 Basic (Global)Code LHQ1111
- 2.Word 2010 Intermediate (Global)Code LHQ1112
- 3.Word 2010 Advanced (Global)Code LHQ1113
- 4.Excel 2010 Basic (Global)Code LHQ1114
- 5.Excel 2010 Intermediate (Global)Code LHQ1115
- 6.Excel 2010 Advanced (Global)Code LHQ1116
- 7.Outlook 2010 Basic (Global)Code LHQ1117
- 8.Outlook 2010 Intermediate (Global)Code LHQ1118
Microsoft Office 2013 Essentials
Global · All staff
Bundle id LP-IT-009 · 23 courses
Office 2013 applications from basic level upwards, including Word, Excel, PowerPoint, Outlook, OneNote, Publisher, Visio and Lync, for teams on that version.
- 1.PowerPoint 2007 Basic (Global)Code LHQ1109
- 2.Outlook 2016 Basic (Global)Code LHQ1157
- 3.Excel 2016 Basic (Global)Code LHQ1154
- 4.Word 2016 Basic (Global)Code LHQ1160
- 5.Word 2013 Basic (Global)Code LHQ1129
- 6.Excel 2013 Basic (Global)Code LHQ1132
- 7.Lync 2013 Basic (Global)Code LHQ1140
- 8.Excel 2013 Intermediate (Global)Code LHQ1133
Microsoft Office 2016 Essentials
Global · All staff
Bundle id LP-IT-010 · 19 courses
Office 2016 from basic to advanced level, covering Word, Excel, PowerPoint, Outlook, OneNote, Visio and Skype for Business, for teams on that version.
- 1.Office 2016 Basic (Global)Code LHQ1151
- 2.Office 2016 Intermediate (Global)Code LHQ1152
- 3.Office 2016 Advanced (Global)Code LHQ1153
- 4.Excel 2016 Basic (Global)Code LHQ1154
- 5.Excel 2016 Intermediate (Global)Code LHQ1155
- 6.Excel 2016 Advanced (Global)Code LHQ1156
- 7.Outlook 2016 Basic (Global)Code LHQ1157
- 8.Outlook 2016 Intermediate (Global)Code LHQ1158
Sharepoint Essentials
Global · All staff
Bundle id LP-IT-011 · 7 courses
Working with SharePoint in Microsoft 365, from templates, views and formatting help to blogs, reader interaction and data analysis, for all staff.
- 1.Microsoft 365 SharePoint - Get Cognitive Assistance (Global)Code LH11052
- 2.Microsoft 365 SharePoint - Get Formatting Assistance (Global)Code LH11053
- 3.Microsoft 365 SharePoint - Interact with Readers (Global)Code LH11054
- 4.Microsoft 365 SharePoint - Manage Views (Global)Code LH11055
- 5.Microsoft 365 SharePoint - Stay up to date with Blogs (Global)Code LH11056
- 6.Microsoft 365 SharePoint - Use Data Analysis (Global)Code LH11057
- 7.Microsoft 365 SharePoint - Use Templates (Global)Code LH11058
Leadership
Coaching
Global · Managers
Bundle id LP-LEAD-001 · 8 courses
Coaching skills for managers, from coaching conversations and performance feedback to regular one-to-ones and drawing on what motivates people.
- 1.Performance and Feedback Coaching (Global)Code LC75321
- 2.Performance - Coaching Conversations (Global)Code LC25085
- 3.Leadership and Management – Coaching Others (Global)Code LH03023
- 4.Coaching Skills (Global)Code LH10006
- 5.Coach for Performance (Global)Code LC27015
- 6.Tap into Their Passion, Unleash the Energy (Global)Code LC27016
- 7.Hold Standing One-on-Ones (Global)Code LC27017
- 8.Leading Learning - Coaching Skills (Global)Code LC90337
Mentoring
Global · Managers
Bundle id LP-LEAD-002 · 7 courses
What mentoring is and how it differs from coaching, from both the mentor's and the mentee's side, including finding a mentor and building the relationship.
- 1.Mentoring - What is Mentoring (Global)Code LH10041
- 2.Mentoring - Mentees (Global)Code LH10042
- 3.Mentoring - Mentors (Global)Code LH10043
- 4.Mentoring - Building a Relationship (Global)Code LH10044
- 5.Mentoring - Finding a Mentor (Global)Code LH10045
- 6.Leading Learning - Introduction to Mentoring (Global)Code LC90334
- 7.Leading Learning - Coaching vs Mentoring (Global)Code LC90340
Strategic Leadership
Global · Managers
Bundle id LP-LEAD-003 · 16 courses
Leadership for managers, covering emotional intelligence, decision-making, putting strategy into practice, leading change, inspiring teams and HR basics.
- 1.Leading Learning - Emotional Intelligence (Global)Code LC90385
- 2.Emotional Intelligence (Global)Code LH10011
- 3.The Decision-Making Process, Part One (Global)Code LC25028
- 4.The Decision-Making Process, Part Two (Global)Code LC25041
- 5.Implementing the Strategic Plan (Global)Code LC25071
- 6.Identifying Obstacles to Organizational Change (Global)Code LC25105
- 7.Mentoring - What is Mentoring (Global)Code LH10041
- 8.Leadership - Digitalization and Leadership (Global)Code LH13043
Marketing
Brand & Social Media Mktg Basics
Global · All staff
Bundle id LP-MKT-001 · 10 courses
An introduction to building a brand and using social media, covering brand identity, voice, visibility, loyalty, content marketing and video pitches.
- 1.Marketing Hacks - Increasing Your Brand Visibility (Global)Code LH03017
- 2.Marketing Hacks - Finding Your Voice (Global)Code LH03022
- 3.Marketing Hacks - Effective Brand Identity (Global)Code LH03026
- 4.Marketing Hacks - Video Pitches (Global)Code LH03012
- 5.Marketing Hacks - Building Brand Loyalty (Global)Code LH03015
- 6.Social Media Marketing - Part One (Global)Code LC74020
- 7.Social Media Marketing - Part Two (Global)Code LC74021
- 8.Find Your Brand Voice With Killer Content Marketing - Part One (Global)Code LC74027
Customer Marketing Basics
Global · All staff
Bundle id LP-MKT-002 · 10 courses
The basics of marketing to customers, from understanding their needs and the customer journey to email, multi-channel and service marketing.
- 1.Solving Your Customer's Needs (Global)Code CX10012
- 2.Service Marketing (Global)Code CX20029
- 3.Marketing Strategies that Drive Effectiveness (Global)Code LC74001
- 4.Multi-Channel Marketing - Coordination, Cohesion and Results (Global)Code LC74009
- 5.Email Marketing - Part One (Global)Code LC74018
- 6.Email Marketing - Part Two (Global)Code LC74019
- 7.Customer Marketing - Part One (Global)Code LC74022
- 8.Customer Marketing - Part Two (Global)Code LC74023
Demand Generation Basics
Global · All staff
Bundle id LP-MKT-003 · 17 courses
How marketing creates and nurtures demand, covering the funnel, nurture campaigns, landing pages, events, SEO and PPC, email, inbound marketing and KPIs.
- 1.Nurture Campaigns (Global)Code CX20025
- 2.Forms and Landing Pages (Global)Code CX20026
- 3.The Marketing Funnel (Global)Code CX20027
- 4.Benefits of Events that Drive ROI - Part One (Global)Code LC74013
- 5.Benefits of Events that Drive ROI - Part Two (Global)Code LC74014
- 6.Benefits of Events that Drive ROI - Part Three (Global)Code LC74015
- 7.A Tactical Guide to SEO and PPC - Part One (Global)Code LC74016
- 8.A Tactical Guide to SEO and PPC - Part Two (Global)Code LC74017
Digital Marketing
Global · All staff
Bundle id LP-MKT-004 · 17 courses
Online marketing channels and measurement, from SEO, PPC, email and social media to landing pages, nurture campaigns, inbound marketing and metrics.
- 1.Essential KPI's (Global)Code CX20021
- 2.Marketing Metrics (Global)Code CX20024
- 3.Nurture Campaigns (Global)Code CX20025
- 4.Forms and Landing Pages (Global)Code CX20026
- 5.The Marketing Funnel (Global)Code CX20027
- 6.Blocklist Basics (Global)Code CX20022
- 7.A Tactical Guide to SEO and PPC - Part One (Global)Code LC74016
- 8.A Tactical Guide to SEO and PPC - Part Two (Global)Code LC74017
Marketing Communications Basics
Global · All staff
Bundle id LP-MKT-005 · 10 courses
Planning and measuring how an organisation communicates, from setting objectives and brand voice to public relations, marketing its culture and tracking campaigns.
- 1.Marketing the Culture of Your Organization (Global)Code LC25091
- 2.Designing Marketing Communications (Global)Code CX20001
- 3.The Role of Public Relations in Earned Media (Global)Code CX20014
- 4.Tracking Marketing and Communication Campaigns (Global)Code CX20015
- 5.Finding Your Brand Voice (Global)Code CX20018
- 6.Marketing Metrics (Global)Code CX20024
- 7.Marketing Your Organizational Culture (Global)Code CX20031
- 8.Setting Communication Objectives (Global)Code CX20010
Product Marketing Basics
Global · All staff
Bundle id LP-MKT-006 · 11 courses
Bringing a product to market, from choosing target markets and building a value proposition to pricing, promotion, sales presentations and marketing KPIs.
- 1.Connecting Sales and Branding to Achieve Success (Global)Code CX10014
- 2.Developing a Value Proposition (Global)Code CX20002
- 3.Marketing Metrics (Global)Code CX20024
- 4.The Marketing Funnel (Global)Code CX20027
- 5.Guerilla Marketing (Global)Code CX20030
- 6.Engaging Sales Presentations (Global)Code CX10036
- 7.Selecting Target Markets (Global)Code CX20008
- 8.Promoting a Product (Global)Code CX20007
Sales Basics For Marketers
Global · All staff
Bundle id LP-MKT-007 · 10 courses
How selling works, for marketing teams: the B2B buying process, customer needs, consultative and social selling, pitching, and linking sales to brand.
- 1.Connecting Sales and Branding to Achieve Success (Global)Code CX10014
- 2.Understanding the B2B Buying Process (Global)Code CX10020
- 3.Defining the Wants and Needs of Customers (Global)Code CX10027
- 4.Understanding the Benefits of Consultative Selling (Global)Code CX10029
- 5.Engaging Sales Presentations (Global)Code CX10036
- 6.Digital Sales Approach (Global)Code CX10042
- 7.Social Selling (Global)Code CX10044
- 8.The Pitch (Global)Code LH60006
People Management
Essentials
Global · Managers
Bundle id LP-PEOPLE-001 · 8 courses
Core people topics for managers, covering recruitment, pay and benefits, onboarding, performance and discipline, and leading teams through change.
- 1.Recruitment - Recruitment Strategies, Part One (Global)Code LC25133
- 2.Introduction to Compensation and Benefits (Global)Code LC25145
- 3.Recruitment Strategies, Part Two (Global)Code LC25163
- 4.Managing Employee Performance - A Look at Influences and Discipline (Global)Code LC25189
- 5.Onboarding - Best Practices (Global)Code LC25193
- 6.Managing Change (Global)Code LH13002
- 7.What Managers Need to Know about Managing Change (Global)Code LC75328
- 8.Leading Learning - Managers Guide to Leading Change (Global)Code LC90621
Leadership
Global · Managers
Bundle id LP-PEOPLE-002 · 7 courses
For managers who hire and lead teams, covering recruitment, motivation and incentives, pay and benefits, performance reviews and the role of HR.
- 1.Motivating Employees - Performance Incentives (Global)Code LC25103
- 2.Recruitment - Process and Strategy (Global)Code LC25130
- 3.Employee Compensation and Benefits (Global)Code LC25176
- 4.Defining HR (EU, UK)Code LH70010
- 5.Performance Reviews (EU, UK)Code LH70005
- 6.Leading Learning - Recruiting Your Best Team (Global)Code LC90094
- 7.Motivating Employees - Performance Appraisals (Global)Code LC25106
HR Starter Kit - Compliance For All (US)
US · Managers
Bundle id LP-PEOPLE-003 · 6 courses
Baseline compliance topics for US workplaces, including harassment and discrimination prevention, fraud, anti-bribery, whistleblowing and social media use at work.
- 1.Sexual Harassment Prevention (US)Code LC10066
- 2.Social Media - Appropriate Use at Work (US)Code LC25488
- 3.Fraud Awareness (US)Code LC10475
- 4.Foreign Corrupt Practices Act (US)Code LH40028
- 5.Preventing Workplace Discrimination and Harassment (US)Code LC10062
- 6.Whistleblower Awareness (US)Code LC82014
HR Starter Kit - Industry Specific Compliance (US)
US · Managers
Bundle id LP-PEOPLE-004 · 6 courses
Compliance awareness for regulated US sectors such as defence, finance and healthcare, from export controls and anti-money laundering to health data privacy.
- 1.Human Trafficking Awareness (US)Code LC75606
- 2.International Traffic in Arms Regulation (ITAR) Compliance (US)Code LC82005
- 3.Insider Trading (US)Code LC82006
- 4.Anti-money Laundering Awareness (US)Code LC10405
- 5.Financial Privacy - Fair Credit Reporting Act (US)Code LH40033
- 6.HIPAA Privacy and Security Basics (US)Code LH18201
HR Starter Kit - Intro to DEI
Global · Managers
Bundle id LP-PEOPLE-005 · 10 courses
A first look at diversity, equity and inclusion for managers, covering unconscious bias, cultural intelligence, disability and LGBTQIA+ inclusion, and harassment.
- 1.Diversity and Inclusion in Teamwork (Global)Code LC25911
- 2.A Culturally Intelligent Workplace (Global)Code LC25904
- 3.Culture Series - Discrimination Prevention (Global)Code LC25434
- 4.Leading Learning - Tackling Unconscious Bias (Global)Code LC90001
- 5.Leading Learning - Disability Awareness (Global)Code LC90202
- 6.Leading Learning - Managing Harassment and Bullying (Global)Code LC90229
- 7.Leading Learning - Sexual Harassment Prevention (Global)Code LC90220
- 8.LGBTQIA+ Inclusion (Global)Code P107989
HR Starter Kit - Intro to Employee Development
Global · Managers
Bundle id LP-PEOPLE-006 · 13 courses
Core skills for growing people at work, from listening and communication to self-confidence, personal values, career goals and critical thinking, for managers.
- 1.Overcoming Barriers to Workplace Communication (Global)Code LC25262
- 2.Active Listening (Global)Code LH71008
- 3.Effective Listening (Global)Code LH60022
- 4.Personal Development - Personal Branding (Global)Code LH03004
- 5.Team Working Excellence (Global)Code LH10002
- 6.Communication Skills (Global)Code LC76100
- 7.Leading Learning - Non-Verbal Communication (Global)Code LC90352
- 8.Leading Learning - Self-Confidence (Global)Code LC90651
HR Starter Kit - Intro to Hiring People
Global · Managers
Bundle id LP-PEOPLE-007 · 9 courses
Takes managers through finding and selecting new staff, from recruitment strategy and interviewing to matching people to roles and onboarding from day one.
- 1.Recruitment - Recruitment Strategies, Part One (Global)Code LC25133
- 2.Recruitment Strategies, Part Two (Global)Code LC25163
- 3.Onboarding - Best Practices (Global)Code LC25193
- 4.Recruiting New People (Global)Code LC25024
- 5.Onboarding - The Power of Day One (Global)Code LC25194
- 6.Selecting New Employees - Types of Interviews and Interview Questions (Global)Code LC25198
- 7.Onboarding Tools (Global)Code LC25202
- 8.Interview and Selection (Global)Code LH13009
HR Starter Kit - Intro to Managing Performance
Global · Managers
Bundle id LP-PEOPLE-008 · 10 courses
For managers guiding and developing staff, covering what shapes performance, progressive discipline, mentoring, development plans and inclusive leadership.
- 1.Managing Employee Performance - A Look at Influences and Discipline (Global)Code LC25189
- 2.Mentoring - What is Mentoring (Global)Code LH10041
- 3.The Progressive Discipline Process (Global)Code LC25029
- 4.Building Framework for the Development of Training Programs (Global)Code LC25153
- 5.Beginning Development for Training Programs (Global)Code LC25168
- 6.Developing Employees (Global)Code LC25175
- 7.Integrating Cultural Diversity (Global)Code CX60013
- 8.Mentoring - Mentors (Global)Code LH10043
Introduction to People Management
Global · Managers
Bundle id LP-PEOPLE-009 · 5 courses
First steps for new managers and supervisors, covering what the role involves, the skills it takes and how to manage a team that works virtually.
- 1.Developing Management Skills (Global)Code LC25007
- 2.Five Tips for New Managers and Supervisors (Global)Code LC25013
- 3.Demystifying Management (Global)Code LC25065
- 4.Management Skills - What Does it Take? (Global)Code LC25055
- 5.Managing Virtual Teams (Global)Code LH13008
Workplace Stress Management
Global · Managers
Bundle id LP-PEOPLE-010 · 7 courses
For managers, on recognising stress at work, handling their own pressure and difficult people, and supporting employees who are under stress.
- 1.Stress, Emotions, and Ethics (Global)Code LC25214
- 2.Dealing with Stressful People (Global)Code LC25254
- 3.Reducing Stress Through Time Management (Global)Code LC25255
- 4.Stress at Work (Global)Code LC25286
- 5.Managing Employee Stress (Global)Code LC25298
- 6.Leading Learning - Handling Personal Stress (Global)Code LC90319
- 7.Leadership and Management - Stress Management (Global)Code LH03027
Personal Development
Critical Thinking Skills
Global · All staff
Bundle id LP-PD-001 · 8 courses
Analytical thinking, problem solving, weighing arguments and evidence, ethical reasoning and thinking critically in a digital world, for all staff.
- 1.Introduction to Critical Thinking (Global)Code LH02019
- 2.Critical Thinking - Problem Solving and Decision Making (Global)Code LH02020
- 3.Critical Thinking - Ethical and Moral Reasoning (Global)Code LH02021
- 4.Critical Thinking - Critical and Analytical Thinking (Global)Code LH02022
- 5.Critical Thinking - Communication and Argumentation (Global)Code LH02023
- 6.Critical Thinking - Evaluating Arguments and Evidence (Global)Code LH02026
- 7.Critical Thinking - Curiosity, Skepticism, and Humility (Global)Code LH02024
- 8.Critical Thinking - Critical Thinking in the Digital Age (Global)Code LH02025
Developing Mindfulness
Global · All staff
Bundle id LP-PD-002 · 7 courses
Short courses on outlook and wellbeing, from finding purpose and gratitude to handling failure, keeping calm and letting go of control, for all staff.
- 1.Finding Purpose (Global)Code LH71009
- 2.Be Grateful (Global)Code LH71006
- 3.Dealing with Failure and Rejection (Global)Code LH71007
- 4.Personal Development - Self-Esteem (Global)Code LH03040
- 5.The Benefits of Stoic Thinking (Global)Code LH71000
- 6.Keep Your Cool (Global)Code LH71001
- 7.Let Go of Control (Global)Code LH71002
Emotional Intelligence
Global · All staff
Bundle id LP-PD-003 · 5 courses
Recognising emotions in yourself and others, and how they shape communication styles and everyday conversations at work, for all staff.
- 1.Leading Learning - Emotional Intelligence (Global)Code LC90385
- 2.Emotional Intelligence (Global)Code LH10011
- 3.How Emotions Affect Communication (Global)Code CX30023
- 4.Communication Styles and Emotional Intelligence (Global)Code LC25116
- 5.Leading Learning - Emotional Awareness (Global)Code LC90328
Introduction to Personal Development & Productivity
Global · All staff
Bundle id LP-PD-004 · 10 courses
Giving and receiving feedback, delegating, motivating others, working with ambiguity, finding purpose and work-life balance, with several courses for those who lead.
- 1.Motivating Your People and Being a Positive Role Model (Global)Code LC25008
- 2.Constructive Feedback (Global)Code LC25002
- 3.Delegating Authority (Global)Code LC25006
- 4.Management, Communication and Growth (Global)Code LC25020
- 5.Finding Purpose (Global)Code LH71009
- 6.Leading Learning - Giving Feedback (Global)Code LC90412
- 7.Leading Learning - Working with Ambiguity (Global)Code LC90638
- 8.Health and Wellbeing - Work-life Balance (Global)Code LH03009
Learning to Adapt to Change through Resilience
Global · All staff
Bundle id LP-PD-005 · 6 courses
Building resilience and coping with change, with courses on positive thinking, letting things go, and dealing with failure and rejection, for all staff.
- 1.Adapting to Change (Global)Code CX30019
- 2.Developing Resilience (Global)Code LH10012
- 3.Health and Wellbeing - Letting Things Go (Global)Code LH03021
- 4.Health and Wellbeing - Positive Thinking (Global)Code LH03013
- 5.Dealing with Failure and Rejection (Global)Code LH71007
- 6.Leading Learning - Developing Resilience (Global)Code LC90316
Personal Effectiveness
Global · All staff
Bundle id LP-PD-006 · 5 courses
Habits that support focus and purpose, from a personal vision statement to memory skills, avoiding procrastination and time away from technology, for all staff.
- 1.Finding Purpose (Global)Code LH71009
- 2.Turn Away From Tech (Global)Code LH71005
- 3.Personal Development - Personal Vision Statements (Global)Code LH03032
- 4.Personal Development - Memory Skills (Global)Code LH03038
- 5.Personal Development - Preventing Procrastination (Global)Code LH03034
Skills For Creativity
Global · All staff
Bundle id LP-PD-007 · 8 courses
Short courses on generating and shaping ideas, from creative problem solving and storytelling to building a workplace where creativity can grow, for all staff.
- 1.Creative Problem Solving (Global)Code LH10013
- 2.Creative Thinking Skills (Global)Code LH10046
- 3.Managing Team Creativity (Global)Code LH10047
- 4.Building a Creative Work Environment (Global)Code LH10048
- 5.Inspiration (Global)Code LH10049
- 6.Storytelling in Business (Global)Code LH10050
- 7.Creating Vision Boards (Global)Code LH10052
- 8.Leading Learning - Creative Problem Solving (Global)Code LC90274
The Self-Aware Manager
Global · Managers
Bundle id LP-PD-008 · 5 courses
Reflective courses for managers on handling failure, rejection and frustration, keeping ego in check and taking an honest look at their own behaviour.
- 1.The Angry Unsent Letter (Global)Code LH71004
- 2.Dealing with Failure and Rejection (Global)Code LH71007
- 3.Check Your Ego (Global)Code LC27011
- 4.Take a Hard Look in the Mirror (Global)Code LC27013
- 5.Handling Defeat (Global)Code LC27026
Productivity
Creative Thinking
Global · All staff
Bundle id LP-PROD-001 · 6 courses
Practical courses on idea generation and creative problem solving, with storytelling, vision boards and ways to support creativity in a team, for all staff.
- 1.Creative Problem Solving (Global)Code LH10013
- 2.Creative Thinking Skills (Global)Code LH10046
- 3.Managing Team Creativity (Global)Code LH10047
- 4.Building a Creative Work Environment (Global)Code LH10048
- 5.Storytelling in Business (Global)Code LH10050
- 6.Creating Vision Boards (Global)Code LH10052
Revenue Enablement
CX Learning Path
Global · All staff
Bundle id LP-REV-001 · 9 courses
How the customer experience function fits into revenue work, from customer success and support to journey mapping, feedback analysis, upselling and renewals.
- 1.Revenue Enablement Overview (Global)Code RE00001
- 2.CX: CX Overview (Global)Code RE30001
- 3.CX: Journey Mapping (Global)Code RE30002
- 4.CX: Feedback and Analysis (Global)Code RE30003
- 5.CX: Customer Success (Global)Code RE30004
- 6.CX: Tech Support (Global)Code RE30005
- 7.CX: Upselling and Renewals (Global)Code RE30006
- 8.CX: Professional Services (Global)Code RE30007
Marketing Learning Path
Global · All staff
Bundle id LP-REV-002 · 13 courses
An overview of marketing's part in revenue, covering segmentation and targeting, messaging, campaigns, lead sources and qualification, budgets and key measures.
- 1.Revenue Enablement Overview (Global)Code RE00001
- 2.Marketing: Marketing Overview (Global)Code RE10001
- 3.Marketing: Segmentation (Global)Code RE10002
- 4.Marketing: Messaging (Global)Code RE10003
- 5.Marketing: Marketing Campaign (Global)Code RE10004
- 6.Marketing: Targeting (Global)Code RE10005
- 7.Marketing: Lead Sources (Global)Code RE10006
- 8.Marketing: Marketing Qualified Lead (Global)Code RE10007
Product Learning Path
Global · All staff
Bundle id LP-REV-003 · 8 courses
An overview of the product function's part in revenue, from identifying the problem and research through design, development, roadmap planning and launch.
- 1.Revenue Enablement Overview (Global)Code RE00001
- 2.Product: Product Overview (Global)Code RE40001
- 3.Product: Identifying the Problem (Global)Code RE40002
- 4.Product: Product Research (Global)Code RE40003
- 5.Product: Business Plan and Roadmap (Global)Code RE40004
- 6.Product: Product Design and Development (Global)Code RE40005
- 7.Product: Product Launch (Global)Code RE40006
- 8.Product: Execution Plan (Global)Code RE40007
Sales Learning Path
Global · All staff
Bundle id LP-REV-004 · 12 courses
How sales fits into revenue work, covering sales roles, processes, systems and motions, discovery, value selling, working with champions and sales KPIs.
- 1.Revenue Enablement Overview (Global)Code RE00001
- 2.Sales: Sales Overview (Global)Code RE20001
- 3.Sales: Sales Teams/Roles (Global)Code RE20002
- 4.Sales: Discovery (Global)Code RE20003
- 5.Sales: Sales Accepted Lead (Global)Code RE20004
- 6.Sales: Sales Motions (Global)Code RE20005
- 7.Sales: Sales Processes (Global)Code RE20006
- 8.Sales: Sales Systems (Global)Code RE20007
Sales
Building Quality Customer Relationships
Global · All staff
Bundle id LP-SALES-001 · 6 courses
Courses on earning customer trust and loyalty, using emotional intelligence and shaping a sales approach that works in person and online, for all staff.
- 1.Leading Learning - Emotional Intelligence (Global)Code LC90385
- 2.Establishing Trust with Customers (Global)Code LH60023
- 3.Is the Customer Always Right? (Global)Code LC76017
- 4.Key Qualities in Building Customer Loyalty (Global)Code CX10004
- 5.Designing Your Sales Approach (Global)Code CX10040
- 6.Digital Sales Approach (Global)Code CX10042
Comprehensive Sales Leadership
Global · Managers
Bundle id LP-SALES-002 · 4 courses
For sales managers, on the responsibilities of leading a sales team, the qualities that support it and the traits to look for in successful salespeople.
- 1.Focus and Cooperation in Sales Leadership (Global)Code CX10051
- 2.Humility and Foresight in Sales Leadership (Global)Code CX10052
- 3.Identifying the Traits of a Successful Salesperson (Global)Code CX10016
- 4.Leadership Responsibilities in Sales (Global)Code CX10054
Effective Communication for Sales
Global · All staff
Bundle id LP-SALES-003 · 8 courses
Listening, clear and ethical communication, email practice, body language and overcoming communication barriers, applied to sales conversations.
- 1.Active Listening (Global)Code LH71008
- 2.Effective Listening (Global)Code LH60022
- 3.Communicating Effectively in Sales (Global)Code CX10013
- 4.Communicating Ethically (Global)Code CX10034
- 5.Best Email Practices (Global)Code LC26000
- 6.Communication Barriers - Part One (Global)Code LC25302
- 7.Communication Barriers - Part Two (Global)Code LC26002
- 8.Leading Learning - Non-Verbal Communication (Global)Code LC90352
Foundations of Sales Excellence
Global · All staff
Bundle id LP-SALES-004 · 14 courses
A broad grounding in selling, from introductions, gatekeepers and building trust to listening, adaptive selling, partnerships, online negotiation and sales time.
- 1.Effective Listening (Global)Code LH60022
- 2.Introducing Yourself (Global)Code LH60020
- 3.Establishing Trust with Customers (Global)Code LH60023
- 4.Sales Mastery (Full Course) (Global)Code LH60001
- 5.Navigating Gatekeepers (Global)Code LH60021
- 6.Time Management (Global)Code LH60028
- 7.Sales Channel Partnerships (Global)Code LH60029
- 8.Negotiating Electronically (Global)Code LH60038
Handling Objections Like a Sales Pro
Global · All staff
Bundle id LP-SALES-005 · 5 courses
Courses on why buyers raise objections and how to respond, from getting past gatekeepers to using questions well in sales conversations.
- 1.Navigating Gatekeepers (Global)Code LH60021
- 2.Handling Objections in Sales (Global)Code LH60039
- 3.How to Handle Sales Objections (Global)Code LC73006
- 4.Understanding Sales Objections (Global)Code LC73020
- 5.Leading Learning - Questioning and Objection Handling (Global)Code LC90145
Negotiation Skills
Global · All staff
Bundle id LP-SALES-006 · 5 courses
Courses on negotiating well, including claiming and creating value, negotiating across cultures and online, and using influence, for anyone who negotiates at work.
- 1.Master the Art of Negotiating (Global)Code LC73008
- 2.Digital Negotiations (Global)Code CX10056
- 3.Mastering Cross-Cultural Negotiations (Global)Code LH60033
- 4.Claim or Create Value in Negotiations (Global)Code LC73013
- 5.Leading Learning - Negotiation and Influence (Global)Code LC90148
Prospecting For High Sales Efficiency
Global · All staff
Bundle id LP-SALES-007 · 6 courses
Courses on developing prospecting habits and managing sales prospects, with effective questioning and preparing well for sales conversations.
- 1.Managing Your Sales Prospects (Global)Code CX10022
- 2.Effective Questioning for Sales (Global)Code LC73002
- 3.Developing Your Prospecting Skills (Global)Code CX10066
- 4.Fanatical Prospecting (Global)Code CX10048
- 5.Prospecting with Ease (Global)Code LC73001
- 6.Leading Learning - Sales Preparation (Global)Code LC90142
Sales Mindset and Headspace
Global · All staff
Bundle id LP-SALES-008 · 6 courses
Courses on managing stress, emotions and pressure and on building resilience and perseverance, suited to people in demanding sales roles.
- 1.Stress, Emotions, and Ethics (Global)Code LC25214
- 2.Reducing Stress - Techniques to Relax (Global)Code LC25256
- 3.Stress Management - Stress Awareness Comes First (Global)Code LC25257
- 4.Stress Management - Taking Care of Yourself (Global)Code LC25291
- 5.Resilience and Perseverance (Global)Code CX30014
- 6.Leading Learning - Developing Resilience (Global)Code LC90316
Sales Representative Core Skills
Global · All staff
Bundle id LP-SALES-009 · 29 courses
A wide grounding for sales representatives, from call preparation and customer needs to consultative selling, objections, negotiation, closing and ethics.
- 1.Establishing Trust with Customers (Global)Code LH60023
- 2.Preparing for Your Sales Call with SMART Goals (Global)Code CX10011
- 3.Solving Your Customer's Needs (Global)Code CX10012
- 4.Communicating Effectively in Sales (Global)Code CX10013
- 5.Modifying Your Sales Strategy for Customer Satisfaction (Global)Code CX10017
- 6.Sales and Ethics - Making Ethical Decisions (Global)Code CX10018
- 7.Staying Motivated in Sales (Global)Code CX10021
- 8.Defining the Wants and Needs of Customers (Global)Code CX10027
Sales Techniques
Global · All staff
Bundle id LP-SALES-010 · 7 courses
Courses on consultative and SPIN selling, meeting customer needs and closing with confidence, ending with how to carry a sale through to completion.
- 1.Solving Your Customer's Needs (Global)Code CX10012
- 2.Understanding the Benefits of Consultative Selling (Global)Code CX10029
- 3.Using SPIN Selling (Global)Code CX10045
- 4.Always Be Closing (Global)Code LH60030
- 5.Closing (Global)Code LH60008
- 6.Closing with Confidence in Sales (Global)Code LC73009
- 7.Leading Learning - Executing a Successful Sale (Global)Code LC90151
Time Management for Effective Sales Production
Global · All staff
Bundle id LP-SALES-011 · 5 courses
Courses on using time well in sales, with practical time management tips, productivity habits and reducing stress through better planning.
- 1.Time Management (Global)Code LH60028
- 2.Reducing Stress Through Time Management (Global)Code LC25255
- 3.Maximizing Your Sales with Time Management (Global)Code CX10015
- 4.Leading Learning - Productivity and Time Management (Global)Code LC90304
- 5.Leading Learning - Time Management Tips (Global)Code LC90310
Wellbeing
Family Violence Awareness
Global · All staff
Bundle id LP-WELL-001 · 2 courses
Treats family violence as a workplace issue, with a course for all staff and a separate version written for supervisors and managers.
- 1.Family Violence Awareness – A Workplace Issue (Supervisors and Managers) (Global)Code P107985
- 2.Family Violence Awareness – A Workplace Issue (Global)Code P107986
Healthy Habits
Global · All staff
Bundle id LP-WELL-002 · 4 courses
Courses on wellbeing basics, breaking unhealthy patterns and building habits that support personal success, for all staff.
- 1.Five Ways to Wellbeing (Global)Code LH14005
- 2.Kick the Habit (Global)Code LH14004
- 3.Breaking Unhealthy Behavior Patterns (Global)Code LH14022
- 4.Leading Learning - Habits and Personal Success (Global)Code LC90659
Personal Stress Management
Global · All staff
Bundle id LP-WELL-003 · 7 courses
Courses on understanding stress and noticing it early, with relaxation, meditation and visualisation techniques and ways to look after yourself, for all staff.
- 1.Reducing Stress - Techniques to Relax (Global)Code LC25256
- 2.Stress Management - Stress Awareness Comes First (Global)Code LC25257
- 3.De-stressing your Inner and Outer World (Global)Code LC25265
- 4.Reducing Stress - Meditation and Visualization (Global)Code LC25274
- 5.Stress Management - Taking Care of Yourself (Global)Code LC25291
- 6.What is Stress (Global)Code LC25300
- 7.Leading Learning - Handling Personal Stress (Global)Code LC90319
Women's Health
Global · All staff
Bundle id LP-WELL-004 · 4 courses
Courses on returning to work after maternity leave and on going through menopause, with matching courses for managers who support colleagues through each.
- 1.Maternity - Returning to Work (Global)Code LH14020
- 2.Maternity - Managing Those Returning to Work (Global)Code LH14019
- 3.Menopause - Going Through Menopause (Global)Code LH30037
- 4.Menopause - Managing Those Going Through Menopause (Global)Code LH30038
Work-Life Balance
Global · All staff
Bundle id LP-WELL-005 · 8 courses
Courses on keeping work and home life in proportion, covering sleep, relaxation, positive thinking, switching off and avoiding burnout, for all staff.
- 1.Gain Control of Work Life Balances (Global)Code LC75329
- 2.Health and Wellbeing - Habits (Global)Code LH03005
- 3.Health and Wellbeing - Avoid Burning Out (Global)Code LH03018
- 4.Health and Wellbeing - Importance of Sleep (Global)Code LH03019
- 5.Health and Wellbeing - Work-life Balance (Global)Code LH03009
- 6.Health and Wellbeing - Relaxation Techniques (Global)Code LH03025
- 7.Health and Wellbeing - Positive Thinking (Global)Code LH03013
- 8.Health and Wellbeing - Switching Off from Work (Global)Code LH03039
These are suggestions to help you plan, not legal advice. Check the training rules that apply where you operate.