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  1. Litmos Help
  2. Troubleshooting Problems and Error Messages

Troubleshooting Problems and Error Messages

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  • Domains and IP Addresses That Should be Allowed to Prevent or Resolve Blocked Content or Blocked Emails
  • Reasons why emails are sent to the spam folder
  • Video Error - "We were unable to encode your video"
  • My Icon or Favicon is not appearing
  • When Accessing Your Litmos Account You Receive A Security Error
  • Content is Cut Off When Using a Mobile Device
  • Viewing SCORM on an iPad/ iPhone crashes
  • SCORM Upload Error - "The SCORM package that has been uploaded is not valid."
  • SCORM Upload Error - "A communication error has occurred, we have been notified and are looking...."
  • Error - "We were unable to upload your file, please reselect your file and try again"
  • Troubleshooting Problems and Errors - Video/ SCORM / Content Will Not Upload
  • Passwords: Resets, Expirations, and Resetting Locked Accounts
  • Help - A user is not able to see courses listed
  • Troubleshooting Problems and Errors - Clearing the Cache
  • Why Are The Notification Emails Not Being Sent?
Litmos Help