Troubleshooting Problems and Error Messages
- Video won't play in learner view
- Reasons why emails are sent to the spam folder
- Video Error - "We were unable to encode your video"
- My Icon or Favicon is not appearing
- When Accessing Your Litmos Account You Receive A Security Error
- Content is Cut Off When Using a Mobile Device
- Viewing SCORM on an iPad/ iPhone crashes
- SCORM Upload Error - "The SCORM package that has been uploaded is not valid."
- SCORM Upload Error - "A communication error has occurred, we have been notified and are looking...."
- Error - "We were unable to upload your file, please reselect your file and try again"
- Troubleshooting Problems and Errors - I Can't Log In
- Troubleshooting Problems and Errors - Video/ SCORM / Content Will Not Upload
- I can't log on. How do I reset my password?
- Help - A user is not able to see courses listed
- Troubleshooting Problems and Errors - Clearing the Cache
- Why Are The Notification Emails Not Being Sent?