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Alison Mueller

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Latest activity by Alison Mueller
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    Alison Mueller created an article,

    How to locate files uploaded in Learner Upload modules

    Question How can I review materials uploaded through a Learner Upload module after they have been marked by an admin?  Answer Once a Learner Upload module has been marked by an admin, the files are...

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    Alison Mueller created an article,

    Copying a module from one course to another

    Question I have content in one course that I want to put in another. How do I copy the module from one course to the other?  Answer Content is copied from one course into another using the "Browse"...

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    Alison Mueller created an article,

    SFDC Error: Username Already Exists

    Issue Admin clicks "Assign to Training" on a contact record and receives the following error message  Environment Contact record in Salesforce Resolution 1 This indicates that the system identif...

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    Alison Mueller created an article,

    Extracting Team Codes for bulk importing

    Question How do I get a list of team codes for bulk import? Answer Go to the reports section, and select Team Quick Report. Open the filter columns list, and select "Team Code" from the list You c...

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    Alison Mueller created an article,

    Access Expiration Date on a Course and the Course Library

    Question Can a course be assigned with an Access Expiration Date but also be available in the Course Library? Answer A learner assigned to a course with an Access Expiration Date will NOT be able t...

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    Alison Mueller created an article,

    Updating the News Widget

    Question How do I update the News widget? Answer From the Admin Dashboard Click "Show all News" on the News Widget* From there you can create new news items You can add HTML by using the <>Source ...

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    Alison Mueller created an article,

    Merging learner profiles

    Question I have one learner with two profiles, is there a way to merge the two accounts in Litmos? Answer Choose one profile to keep Assign all courses to that profile Manually mark the courses wh...

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    Alison Mueller created an article,

    I've hit my module limit, what do I do?

    Question I've hit the 60 module limit in a course, how do I get around this? Answer If you are looking to create a course with over 60 modules you will want to split up your modules into separate c...

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    Alison Mueller created an article,

    Searchable Fields in Course Library

    Question Which fields are searchable through a Course or Team library search?  Answer The following fields are searchable:  Courses: Course Title Course Description Course Reference Code Module Ti...

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    Alison Mueller created an article,

    Deactivate learners in bulk

    Question How can you deactivate learners in bulk? Answer There are 2 ways: Through the Bulk Import feature. Set the 'Activate [TRUE/FALSE]' column to "FALSE" for each learner you are looking to de...