Knowledgebase
Take a look at the articles below to get started with Litmos.
- How to use this site
- Contacting Support
- Get Trained
- Implementation guide
- Litmos Setup Best Practices
- Teams Best Practice tips and tricks
Announcements
Account
- Bug and Feature Release Process
- Reply-To email address v/s email address in Email Template
- Litmos Assign
- Email Templates
- Multi-Branding
- Edit Emails by Language
Assessments
- Assessment - Add a Question Group
- Bulk Import Assessment Questions
- Viewing Free Text Comments
- Keyword Questions
- Allowing Users to See Their Assessment Results
- Assessment Questions That Need to Be Marked
Common Questions
- Transport Layer Security: TLS 1.2 protocol will be required
- GDPR FAQ
- Whitelisting IP Address.
- What Are The File Types Supported For Learner Upload?
- The PowerPoint presentation is small. How can I enlarge it?
- How do I change the Account Owner?
Courses and Learning Paths
- Copying a module from one course to another
- Access Expiration Date on a Course and the Course Library
- I've hit my module limit, what do I do?
- Searchable Fields in Course Library
- Enrollment Approvals - Courses & Learning Paths
- Course and Learning Path Prerequisites
Customization
- Changing the size of the "Passmark" in Assessments
- Disabling Feedback Button on Modules
- Adding a different logo to the Login screen
- Can I rename menu items i.e. Achievements tab?
- Image Uploaded in Assessment Question is Too Small
- Sample HTML Banner code
Dashboard
Developer API
- Achievements (API) - Get a list of users with recent achievements
- Bulk Import users via API
- Course Custom Fields (API) - Get a list of Custom Course Fields for Courses
- Courses (API) - Get a list of Courses
- Courses (API) - Get a list of users assigned to a course
- Deep-link into a course with SAML
Ecommerce
- How to use Google Analytics to Track Page Views for your eCommerce Website
- Shopify
- Set a Course or Learning Path to be Sold
- The Course Library and Ecommerce
- From within Litmos, how can I direct a user back to the course list to purchase additional courses?
- E-commerce Overview
Integrations
- Zoom Video Communications Integration
- How to play LinkedIn.com content
- Deep Linking to a course for Okta and OneLogin
- ADP Integration Error when Syncing Data: GetAllWorkers Failed
- Comprehensive step-by-step guide for configuring Litmos with ADFS
- SSO SAML 2.0 with any Identity Provider (IdP)
Salesforce Integration
- Sync logs in Salesforce
- How to upgrade the Litmos managed package in Salesforce
- Unable to Connect To Litmos error logging in through Salesforce
- SFDC Error: Username Already Exists
- Salesforce error: 'OverallCompletionUpdate' : Access to entity 'CronTrigger' denied
- Delete a Litmos user provisioned from Salesforce
Messages
Mobile Learning
Modules
- SCORM/AICC Review Mode
- Enrollment Approvals - ILT
- ILT Session Bulk Import
- Video Assessments
- AICC Support
- Learner Upload Module
People
- How to locate files uploaded in Learner Upload modules
- Merging learner profiles
- User Achievement Earned Before Module Completed
- Deactivate learners in bulk
- Resetting user passwords and unlocking locked accounts
- Learner View - Learner Dashboard
Reports
- Custom Report Object Types, Fields, Assets, Filters Reference Guide
- How do I get a Report that includes all the details of a user?
- "Assigned By" field in the Course Quick report
- Reporting Engine
- Compliance Summary Quick Report
- Scorm or Tin Can Quick Report
Teams
- Extracting Team Codes for bulk importing
- Tips for building team structure
- Team Bulk Upload
- Team Library
- Team Admin/ Team Leader
- How do I assign a course to a Team?
Troubleshooting Problems and Error Messages
- Video won't play in learner view
- Reasons why emails are sent to the spam folder
- Video Error - "We were unable to encode your video"
- My Icon or Favicon is not appearing
- When Accessing Your Litmos Account You Receive A Security Error
- Content is Cut Off When Using a Mobile Device