All Knowledge Articles
Data Protection Policy and GDPR
Take a look at the articles below to get started with Litmos.
- How to use this site
- Contacting support
- Administrator training
- Implementation guide
- Hints and tips - people
- Hints and tips - courses
Announcements
Litmos Heroes Content
Account
- Bug and Feature Release Process
- Competencies
- Custom SMTP
- Azure Active Directory SAML SSO Integration with Litmos
- Setup a Custom Domain
- Reply-To email address v/s email address in Email Template
Assessments
- Assessment - Add a Question Group
- Bulk Import Assessment Questions
- Viewing Free Text Comments
- Keyword Questions
- Allowing Users to See Their Assessment Results
- Assessment Questions That Need to Be Marked
Common Questions
- How is my account impacted during releases maintenance and hot fixes?
- Transport Layer Security: TLS 1.2 protocol will be required
- GDPR FAQ
- White-listing IP Addresses
- What Are The File Types Supported For Learner Upload?
- The PowerPoint presentation is small. How can I enlarge it?
Courses and Learning Paths
- Course and Learning Path Languages
- Import Course Completions in Bulk
- Equivalencies
- Timed Release of Courses in a Learning Path
- Bulk Import Courses
- Copying a module from one course to another
Customization
- Changing the size of the "Passmark" in Assessments
- Disabling Feedback Button on Modules
- Adding a different logo to the Login screen
- Can I rename menu items i.e. Achievements tab?
- Image Uploaded in Assessment Question is Too Small
- Sample HTML Banner code
Dashboard
- ILT : Session emails and notifications.
- External Learning
- Updating the News Widget
- Admin Dashboard Overview
- Learner Dashboard
- Gamification - Leaderboards
Developer API
- Overview Developer API
- Retrieving Your API Key
- Achievements (API) - Get a list of users with recent achievements
- Bulk Import users via API
- Course Custom Fields (API) - Get a list of Custom Course Fields for Courses
- Courses (API) - Get a list of Courses
Ecommerce
- Stripe for Litmos Ecommerce Shopping Cart
- How to use Google Analytics to Track Page Views for your eCommerce Website
- Shopify
- Set a Course or Learning Path to be Sold
- The Course Library and Ecommerce
- From within Litmos, how can I direct a user back to the course list to purchase additional courses?
Integrations
- Deep-Link into a course with ADFS
- DocuSign Integration
- Zoom Video Communications Integration
- How to play LinkedIn.com content
- Deep Linking to a course for Okta and OneLogin
- Comprehensive step-by-step guide for configuring Litmos SSO with ADFS
Salesforce Integration
- Salesforce Integration Spring 2019 - Important Changes
- Salesforce Managed Package Single Sign On Issues when using Safari
- Salesforce Permission Sets for the Litmos Managed Package
- Configuring the Litmos managed package in Salesforce for the European and Australian Databases
- Sync logs in Salesforce
- How to Upgrade the Litmos Managed Package in Salesforce
Messages
Mobile Learning
- Help with New Litmos APP from Play Store
- SCORM Offline
- SSO into Mobile App
- Creating Articulate projects for use with tablets and mobile devices
- My video or scorm module is cut off when I view it on a mobile device. What's wrong?
- Can I download my certificate on a mobile device?
Modules
- AI Auto-marking of Video Assessments (Beta)
- ILT: Locations, Instructors and Resources
- ILT: Recurring Sessions
- Esignature Module
- SCORM/AICC Review Mode
- Enrollment Approvals - ILT
People
- Learner Profile Types: Internal and External
- Two Factor Authentication
- Login/Password FAQ
- User Login and Password Changes
- Learner View - Manager Tabs
- Date Format: Account Preference & User Preference
Reports
- Custom Report Object Types, Fields, Assets, Filters Reference Guide
- Reporting Engine Access for Team Leads/Admins
- Reporting on repeated course completions with Litmos Launch Edition
- Reporting Engine: Save/Edit/Share/Clone Reports
- What Content/Reports Can a Team Lead/ Admin See?
- Points and Badges Quick Report
Teams
- Agile Team Management: Reassign existing teams to new parent team
- Team Lead/Admin: How Can Team Leads/Admins Register Users into ILT Sessions?
- Team Lead/Admin: Read Only Permission to Courses & Learning Paths
- Team Lead/Admin: How do you make Courses & Learning Paths Available for Team Leaders to Assign
- Extracting Team Codes for bulk importing
- Tips for building team structure
Troubleshooting Problems and Error Messages
- Video won't play in learner view
- Reasons why emails are sent to the spam folder
- Video Error - "We were unable to encode your video"
- My Icon or Favicon is not appearing
- When Accessing Your Litmos Account You Receive A Security Error
- Content is Cut Off When Using a Mobile Device