Account Owners, Administrators, Team Leaders and Team Admins can impersonate users without having to use their credentials (username and password) to log in as them. Using Impersonation, Admins can address learner onboarding and learning content assignment issues. Admins can only impersonate 1 user at a time and will be automatically logged out of the Impersonation mode after the default session inactivity expiration period defined for the account. 

Impersonation can be enabled by Account Owners via Litmos Features. Account Owners will need to navigate to Account Settings > Litmos Features > Impersonation to enable the feature.  

Once enabled, Account Owners will then need to promote selected Account Owners, Administrators, Team Leaders and Team Admins users as Impersonators.

Account owners can simply remove users for the Impersonators list if they no longer need the impersonate permission. 

Any Admin user with permission to Impersonate can use the ‘Impersonate’ button when viewing a user’s profile to impersonate that user and access their learner view. 

In the Impersonation mode, Admins can navigate to 3 main the Learner view tabs - Home, Course Library and Lives sessions to view all available content and ILT sessions assigned and available in the course library to the impersonated leaneer user. Admins have read-only permission in the Impersonation view and cannot edit settings or start or finish courses on behalf of the user they are impersonating.

When the Administrators impersonate a user, they will be able to see that user's profile as if they have logged in as the user in Learner view. To exit this impersonation view, there is an "Exit Impersonate Mode" button at the bottom of the screen.

For security reasons, Administrators can impersonate only 1 user at a time, and the impersonation mode will be automatically terminated after inactivity for the defined session expiration period (as set on the account). The impersonation view session timeouts for will “reset” from the last activity performed by the impersonator in Litmos.

Impersonation activity and logs will be captured in the Dashboard > Activity logs under a separate category - “Impersonation". Also note that the Impersonation will also be logged and displayed in the Impersonator user’s Recent Activity. 

Important Notes: 

• Administrators can only access the Impersonation mode for active users. 
• Team Leaders/Team Admins with Impersonate permissions can only impersonate users who are their Team members.
• Only 1 user can be impersonated at a time
• Impersonating a user only shows their Learner View