What are releases, maintenance windows and hot fixes?

From time to time, Litmos perform essential updates to the system to ensure high performance along with improved features and capabilities. You may hear the terms 'release', 'maintenance window' and 'hot fix' used to describe a planned time window where an update to the system occurs to do one of the following:

• Addition of new features.
• Changes and improvements to existing features.
• Changes and improvements to the application that may not be visible through the user interface (such as improvements to the way certain back end processes are managed).
• Changes and improvements to infrastructure.
• Changes to the system to fix bugs.

How do we communicate to you?

For scheduled releases, we send emails to all contacts designated as a primary contact in our system. The email will have a link to release notes. If you do not receive any emails, please ask your account manager to list you as a primary contact.

We also place a notification in the admin dashboard with a link to the release notes.

For hot fixes or maintenance that does not include new features, we will not provide notifications.

When do they happen?

Releases, maintenance and hot fixes begin during the evening (PST) on a Friday and over the weekend. exact timing depends on the data centre location.

Our cloud infrastructure has a scheduled maintenance window on the third Saturday of each month.

Will I still be able to use the service?

During the release, maintenance or hot fix windows, there may be a small period of downtime where the system is unavailable. We aim to minimise periods of downtime.

What happens to any scheduled jobs such as bulk activities, scheduled reports or API activity?

These will not be impacted. If there is any down time, Litmos will queue any jobs and continue processing once service is resumed.