Note: The following support portal features are not available to track tickets if you are using the SAP Litmos Customer Experience Edition You will need to access the SAP Support Portal as usual.

Logging in

Logging in to our support portal gives you access to additional features such as viewing all of your case and access to the community. If you've already emailed support the portal has an email address for you - you just need to create a password (see screenshot below). If you haven't emailed support before, you can easily create yourself as a user. Simply click the 'Sign in' located to the top right of your screen:

Seeing activity and Viewing/commenting on all tickets

View all of your tickets by going to your profile and selecting 'My Activities' from the dropdown:

Here, you can see and contribute to all of your tickets. We can also allow for you to see all of the tickets raised by your organisation. We will need the permission of your Litmos Account Owner to turn this on for you.

Following articles and sections

It's really useful for you to follow articles and sections that relate to how you're using Litmos. When you follow an article or section, you will receive an email when something gets updated.

The announcements article is a really good one to follow.

Providing feedback on articles

Please tell us what you think of the articles you review by clicking the thumbs up or down at the bottom of the article. It helps us understand where we can improve our knowledgebase:

Community

We recommend you take the time to browse our community. You can post questions here too. To get involved, follow main categories and individual posts. Once you follow something, you will receive email notifications of new comments.