Contacting Support

We are here 24/7/365 to answer your questions regarding the current features and functionality of the Litmos LMS platform.

You can contact us via email, phone or by raising a ticket from within our help centre:


  • US - +1 (925) 251-2220 (press 2 for support)
  • UK - +44 (0)800 808 5218

When submitting a support ticket, please provide:

  • Company name and URL for account (example:
  • Examples of usernames of users affected, module name(s), course name(s).
  • Steps that you (or the learner) took when the issue occurred, including screen shots.
  • Attach any file/document that you are experiencing the issue with so that we can run tests on this ourselves (.csv, video file, SCORM file, etc.).

Please create an account for (with Training Admin permissions) and send a ‘welcome email’ to us so that we can access your account.




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