Contacting Support

We are here 24/7/365 to answer your questions regarding the current features and functionality of the Litmos LMS platform.

You can contact us via email, phone or by raising a ticket from within our help centre:

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  • support@litmos.com
  • US - +1 (925) 251-2220 (press 2 for support)
  • UK - +44 (0)800 808 5218

When submitting a support ticket, please provide:

  • Company name and URL for account (example: mytraining.litmos.com).
  • Examples of usernames of users affected, module name(s), course name(s).
  • Steps that you (or the learner) took when the issue occurred, including screen shots.
  • Attach any file/document that you are experiencing the issue with so that we can run tests on this ourselves (.csv, video file, SCORM file, etc.).

Please create an account for Support@Litmos.com (with Training Admin permissions) and send a ‘welcome email’ to us so that we can access your account.

 

 

 

Have more questions? Submit a request

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