Support is available 24/7/365 to answer questions regarding the current features and functionality of the Litmos LMS platform

For SAP Litmos CX Edition Customers:

Please stop here. For support you will please continue to log into the SAP Support Portal at: https://support.sap.com where you can search the Litmos knowledgebase, submit a Support ticket, and access the Customer Interaction Center.

All other Litmos LMS Edition Customers:

You can contact us via email, phone or webform once logged in to our support portal:

• support@litmos.com
• https://support.litmos.com
• US: +1 (925) 251-2220 (press 2 for support)
• UK: +44 (0)800 808 5218
• AU: 1300 133 151
• NZ: 0800 445 038 

When submitting a support ticket, please include as much infomation as possible. Below is a suggestion on what will assist our team:

• Company name and URL for account (eg: Company ABC - https://mytraining.litmos.com)
• Brief description of the issue
• What is the expectation?
• Examples user(s) affected (name/username)
• Examples of module name(s), course name(s)
• Can this be replicated or is it a once off issue?
  Please include detailed steps that you (or the learner) took when the issue occurred
  Include any screenshots where applicable
• Attach any file/document that you are experiencing the issue with so that we can run tests on this ourselves (.csv, video file, SCORM file, etc.)
• Any further information you feel will assist - eg "I went to Litmos Help Article ABC however this did not assist me"

If you have not already done so, please create an account for support@litmos.com with 'Account Owner' permissions in your LMS - there is no need to send a ‘welcome email’ to us.
Please create the user using the following:

1. First Name: Litmos
2. Last name: Support
3. Username: support@litmos.com 
4. Email: support@litmos.com
5. 'Disable all email notifications' ticked