When Accessing Your Litmos Account You Receive A Security Error

Problem:  When accessing your Litmos account you receive an error regarding security.  This error may appear as a "Error 403 Forbidden" or may include a message depending on the browser being used:

  • Chrome:  "This is probably not the site you are looking for!  You attempted to reach _________, but instead you actually reached a server identifying itself as ________.  This may be caused by a misconfiguration...."
  • Internet Explorer:  "There is a problem with this website's security certificate.  The security certificate presented by this website was issued for a different website's address.  Security certificate problems...."
  • Firefox:  "This Connection is untrusted.  You have asked Firefox to connect securely to ________, but we can't confirm that your connection is secure.  Normally, when you try to connect securely, sites will present..."
  • Safari:  :Safari can't verify the identity of the website "_________".  The certificate for this website is invalid.  You might be connecting to a website that is pretending to be "_________," which could put your..."

Why this occurs:  This error occurs when the URL listed in the website's certificate doesn't match the actual URL of the site.  The most likely reason this error is occurring is that you are using the url www.YOURCOMPANY.litmos.com.  

Solution:  Remove the www. from the url and replace it with https:// so that the url is similar to https://YOURCOMPANY.litmos.com.

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