When I view a video in Litmos it's blurry. How can I correct this?

Q. When I view a video in Litmos it's blurry.  If I open it outside of Litmos it looks fine.  How can I correct this?

A. A blurry video generally occurs because Litmos is using a different bitrate and size then the video was created in.  The simple solution for this is to upload the video into a new module and select "Use the source file bitrate and size" in the Video quality field.  This will insure that Litmos does not stretch, shrink or make any other changes to the video file that may cause it to be blurry and not look right.


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