Email Templates

Automatic notification emails can be edited to include your specific wording and/ or branding.

These emails can be edited by:

  1. Going to Accounts > Email.  
  2. Choose the email you would like to edit, make your edits and hit save.  

Each email can be edited for all the languages Litmos supports.  These emails also support the use of HTML.

Note: The ability to edit these emails is only available to Users with Account Owner access role.

Note: The use of HTML in an email may increase the chances of the email being marked as spam.

Note: Placeholders are specific for each email template and may not transfer to other email templates.  Please see the side bar of the email template for the available placeholders. 

Assessment Completed

This Email is sent to Administrators who are listed to receive emails in the Alerts tab of an Assessment when a learner completes that Assessment.

Course Completed

This email is sent to Administrators who are listed to receive emails in the Course Notification section of Course settings when a learner completes that Course.

Course Compliance Overdue Reminder

This email is sent to Learners who are assigned to a Course that has a Compliance Date.  This email can be sent Manually when the Bulk Action to send a Compliance Reminder Email has been set and the user has fallen out of compliance.  

Course Compliance Reminder

This email is sent to Learners who need to complete a course by a specific date in order to be compliant. This email sent sent by selecting Learners in the People sub tab of a course and selecting "Send Due Date Reminder" from the Perform a bulk action on selected people. Or by having the "Automatic Retake" set within the course's settings. 

Course Due Date Reminder

This email is sent to Learners who have a due date for a specific course.    This email will be sent automatically when the Automatic retake has been set in the Compliance section of a Course's settings.  Or by selecting Learners in the People sub tab of a course and selecting "Send Compliance Reminder Email" from the Perform a bulk action on selected people.  

Event/ ILT Reminder

This email is sent to Learners who have an ILT session approching.  This email will be sent automatically when the "Reminder" email has been set for the session the Learner is registered for. 

New Course Assigned 

This email is sent to Learners who have been assigned to a new course. This email is sent by having the box "Send email notifications" checked when assigning a Learner to a Course.

New Discussion Post

This email is sent to Learners and Administrators when someone posts on a forum they are assigned to.  In order to send the notification, the setting must be set in the user's profile to recieve these notifications.  

New learning path assigned

This email is sent to Learners who have been assigned to a new Learning Path. This email is sent by having the box "Send email notifications" checked when assigning a Learner to a Learning Path.

New user welcome Message & Login Link

This email is sent to new Learners who have not logged into the system.  This email is sent by sending the user an email upon the creation of the user, by selecting "Send login emails" from within the user's profile, or by using the "Send login emails" on the People tab. 

Password Reset

This email is sent to Learners who have reset their own password or an Administrator has reset the password for them.  This email is sent by using the "I forgot my username and password" link on the Login Page or by an administrator selecting "Reset password" from within a user's account. 

People Assigned to a Team

This email is sent to Learners who have been assigned to a new team.  This email is sent by having the box "Send email notifications" checked when assigning a Learner to a Team.

Email Templates

Create separate email templates that can be used to set to different users based on their Brand (for more information on Brands see article).  To create a new Email Template:

  1. Select “Create New”
  2. Give the template a name, select the Template type, and give a reply to address and click “Save”. The template type will determine the purpose of the template and when it will be sent. The template type cannot be changed once the template has been created.  See above for more details.  
  3. Edit the email body and any other attributes and click “Save”.

See the Branding article for more information about setting Email Templates to users.  

Note: Email Templates are a premium feature and may require additional pricing.  Contact your account Manager or support@litmos.com for more information.

Texting (SMS)

Each email template includes a field for sending a Text to learners along with the email.  In order for a learner to receive a text notification a user must:

  • Have a mobile phone number in the “Mobile phone” field in their profile. Users can edit their own mobile phone number as well as Admins.
  • Have the option for “Enable Text notifications” must be checked.
  • Include the country code in the mobile phone number. This includes numbers in the United States.

Note: Texting (SMS) is a premium feature and may require additional pricing.  Contact your account Manager or support@litmos.com for more information.

 

 

 

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