Sending a Compliance Reminder Email

There are two options for sending a compliance reminder email to a user;  Automatic and manual.  For both options, the "Compliant for"  field must be filled out.

Automatic retake:

This feature will put the course in the learners "To Do" list and send them a reminder email.  The timing for this is dependent on the "Compliant for:" field and the "Automatic retake" field.  

For example, if the "Compliant for:" field has been set for 90 days and the "Automatic retake:" field has been set for 30 days.  If a learner completes a course on January 1st, assuming it's not a leap year, the learner will receive the reminder email and the course will be moved to their "To Do" list on March 2nd or 60 days later.  The learner will no longer be compliant for the course starting at April 2nd or 30 days later.

Set this feature for a course by navigating to the Setting sub tab of a course.

Send Compliance Reminder:

A Compliance reminder may be sent to a group of users manually.

To do this navigate to the People sub tab within a course, select the users to send the reminder to and select "Send compliance reminder email" from the "Perform a bulk action on selected people" drop down menu.

The Email:

Whether the email is sent manually or automatically the email will be the same.  At this time, this email cannot be changed. 

 

The text for an email set to a user who is compliant is as follows:

Dear [User name]

In order to be compliant you must complete the [Course name] online course within [X] days

Please click the following link to complete the course

[Link to Litmos]

 

The text for an email set to a user who is not compliant is as follows:

Dear [User name]

You are currently [X] days overdue for the [Course name] course

Please click the following link to complete the course

[Link to Litmos]

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