Issue

Users are seeing the error 'Unable to connect to Litmos' when accessing Litmos from within Salesforce.

Environment

• Salesforce integration
• Salesforce Admin access required to make changes below

Resolution

Check the following:

• Does the profile of the Salesforce user have Litmos login permission set assigned?
  • Assign permission set to relevant users.
• Does the integration user have access to the user's profile?
  • update integration user access.
• Did something change with the integration connection?
  • re-authorize the integration again with the integration user.