Issue

Admin clicks "Assign to Training" on a contact record and receives the following error message 

Environment

• Contact record in Salesforce

Resolution

This indicates that the system identified that the learner already exists in Litmos, so a new profile cannot be created, instead we must connect the Salesforce contact to the Litmos user. In order to connect these, the admin needs to check the "Sync Litmos" box on the contact record. This will put the contact in the Sync Queue so the profiles can be synced together. Once the sync is successful the contact can be assigned training through Salesforce.