Question

How do I delete a learner in Litmos who is connected to either a Salesforce User or Contact? When I try to delete the learner I get the following error in Litmos: "This user is linked to your Salesforce Account, please disconnect user from SFDC before attempting to delete." 

Answer

In Salesforce, check the "Disconnect from Litmos" box on the user OR contact record. This will add the user or contact to the next sync to be disconnected from their Litmos profile. Once done, you will be able to delete the user on the Litmos side.

Note: Please make sure that the user is "Active" in Litmos before performing "Disconnect from Litmos" action since the action will work only on Active users. The user should get deactivated only through the "Disconnect from Litmos" checkbox button otherwise the Salesforce ID will not be removed and you will not be able to delete the user.

To check the SFDC id in Litmos, please go to Reports > Under quick report > Click People tab > Search for the user by their Lastname > Click on 3 lines to show all columns and Scroll down to check "Salesforce ID" and then hit Run report. This will display the Salesforce ID that you need to disconnect.