Delete a Litmos user provisioned from Salesforce

Question

How do I delete a learner in Litmos who is connected to either a Salesforce User or Contact? When I try to delete the learner I get the following error in Litmos: "This user is linked to your Salesforce Account, please disconnect user from SFDC before attempting to delete." 

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Answer

In Salesforce, check the "Disconnect from Litmos" box on the user OR contact record. This will add the user or contact to the next sync to be disconnected from their Litmos profile. Once done, you will be able to delete the user on the Litmos side.

 

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