When submitting a support ticket, please provide:
- Company name and URL for account (example: mytraining.litmos.com).
- Examples of usernames of users affected, module name(s), course name(s).
- Steps that you (or the learner) took when the issue occurred, including screen shots.
- Attach any file/document that you are experiencing the issue with so that we can run tests on this ourselves (.csv, video file, SCORM file, etc.)
- Details on the scenario: is this happening with multiple people? Can you replicate it yourself?
- A phone number and good time to for a support agent to reach you
- Permission for a support agent to access your account. Please create an account for Support@Litmos.com (with Training Admin permissions) and send a ‘welcome email’ to us so that we can access your account.