Asking for help

When submitting a support ticket, please provide:

  • Company name and URL for account (example:
  • Examples of usernames of users affected, module name(s), course name(s).
  • Steps that you (or the learner) took when the issue occurred, including screen shots.
  • Attach any file/document that you are experiencing the issue with so that we can run tests on this ourselves (.csv, video file, SCORM file, etc.)
  • Details on the scenario: is this happening with multiple people? Can you replicate it yourself?
  • A phone number and good time to for a support agent to reach you
  • Permission for a support agent to access your account. Please create an account for (with Training Admin permissions) and send a ‘welcome email’ to us so that we can access your account.
Have more questions? Submit a request


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