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Litmos Support

Getting Started
Knowledgebase
Community

  • Announcements

    New features, fixes, and other important announcements.
    • Litmos Heroes Release Announcements
    • Litmos system updates
    • Litmos Status Updates

  • Account

    • Bug and Feature Release Process
    • Reply-To email address v/s email address in Email Template
    • Litmos Assign
    • Email Templates
    • Multi-Branding
    • Edit Emails by Language

  • Assessments

    • Assessment - Add a Question Group
    • Bulk Import Assessment Questions
    • Viewing Free Text Comments
    • Keyword Questions
    • Allowing Users to See Their Assessment Results
    • Assessment Questions That Need to Be Marked

  • Common Questions

    • How is my account impacted during releases maintenance and hot fixes?
    • Transport Layer Security: TLS 1.2 protocol will be required
    • GDPR FAQ
    • Whitelisting IP Address.
    • What Are The File Types Supported For Learner Upload?
    • The PowerPoint presentation is small. How can I enlarge it?

  • Courses and Learning Paths

    • Bulk Import Courses
    • Copying a module from one course to another
    • Access Expiration Date on a Course and the Course Library
    • I've hit my module limit, what do I do?
    • Searchable Fields in Course Library
    • Enrollment Approvals - Courses & Learning Paths

  • Customization

    • Changing the size of the "Passmark" in Assessments
    • Disabling Feedback Button on Modules
    • Adding a different logo to the Login screen
    • Can I rename menu items i.e. Achievements tab?
    • Image Uploaded in Assessment Question is Too Small
    • Sample HTML Banner code

  • Dashboard

    • Updating the News Widget
    • Admin Dashboard Overview
    • Learner Dashboard
    • Gamification - Leaderboards
    • Gamification Overview

  • Developer API

    • Achievements (API) - Get a list of users with recent achievements
    • Bulk Import users via API
    • Course Custom Fields (API) - Get a list of Custom Course Fields for Courses
    • Courses (API) - Get a list of Courses
    • Courses (API) - Get a list of users assigned to a course
    • Deep-link into a course with SAML

  • Ecommerce

    • How to use Google Analytics to Track Page Views for your eCommerce Website
    • Shopify
    • Set a Course or Learning Path to be Sold
    • The Course Library and Ecommerce
    • From within Litmos, how can I direct a user back to the course list to purchase additional courses?
    • E-commerce Overview

  • Integrations

    • DocuSign Integration
    • Zoom Video Communications Integration
    • How to play LinkedIn.com content
    • Deep Linking to a course for Okta and OneLogin
    • ADP Integration Error when Syncing Data: GetAllWorkers Failed
    • Comprehensive step-by-step guide for configuring Litmos with ADFS

  • Salesforce Integration

    • Salesforce Permission Sets for the Litmos Managed package
    • Sync logs in Salesforce
    • How to upgrade the Litmos managed package in Salesforce
    • Unable to Connect To Litmos error logging in through Salesforce
    • SFDC Error: Username Already Exists
    • Salesforce error: 'OverallCompletionUpdate' : Access to entity 'CronTrigger' denied

  • Messages

    • Messages Overview
    • Changing Messages and Labels
    • What does "Spam Reporting Address" mean?

  • Mobile Learning

    • SSO into Mobile App
    • Creating Articulate projects for use with tablets and mobile devices
    • My video or scorm module is cut off when I view it on a mobile device. What's wrong?
    • Can I download my certificate on a mobile device?
    • Mobile Learning Overview
    • Adding Litmos to iPad/ iPhone Home Screen

  • Modules

    • ILT: Recurring Sessions
    • Esignature Module
    • SCORM/AICC Review Mode
    • Enrollment Approvals - ILT
    • ILT Session Bulk Import
    • Video Assessments

  • People

    • Date Format: Account Preference & User Preference
    • How to locate files uploaded in Learner Upload modules
    • Merging learner profiles
    • User Achievement Earned Before Module Completed
    • Deactivate learners in bulk
    • Resetting user passwords and unlocking locked accounts

  • Reports

    • Custom Report Object Types, Fields, Assets, Filters Reference Guide
    • Achievement Quick Report
    • How do I get a Report that includes all the details of a user?
    • "Assigned By" field in the Course Quick report
    • Reporting Engine
    • Compliance Summary Quick Report

  • Teams

    • Extracting Team Codes for bulk importing
    • Tips for building team structure
    • Team Bulk Upload
    • Team Library
    • Team Admin/ Team Leader
    • How do I assign a course to a Team?

  • Troubleshooting Problems and Error Messages

    • Video won't play in learner view
    • Reasons why emails are sent to the spam folder
    • Video Error - "We were unable to encode your video"
    • My Icon or Favicon is not appearing
    • When Accessing Your Litmos Account You Receive A Security Error
    • Content is Cut Off When Using a Mobile Device
Litmos Help