SAP Litmos Support

Content Author
- Content Author- Creating and Editing Modules
- Content Author
GDPR & Data Protection Policy
- GDPR and DPP PII Dashboard Activity Logs and User Recent Activity Logs
- Data Security Feature and the Data Log Retention Policy Setting
- Data Security Feature and the Data Retention Policy Setting
- GDPR FAQ
SAP Litmos Training Solutions Product Releases

SAP Litmos Training Solutions product release announcements and notes.
- SAP Litmos Training LMS Feature Release Notes
- SAP Litmos Training LMS Maintenance Updates
- SAP Litmos Training Content - Base Edition (Litmos Heroes)
- SAP Litmos Training Content - Healthcare Edition (BridgeFront)
- SAP Litmos Training Content - Compliance Edition for Australia & New Zealand (Learning Seat)
- SAP Litmos Training Content - Customer Experience (CX) Edition
Internal - General

These articles have been reviewed by the KB team and are deemed internal information only
- SAP Cloud Platform Identity Authentication Service (IAS): SAML Integration with Litmos
Account Settings
- Bug and Feature Release Process
- Terms and Conditions
- Custom SMTP Server
- Setup a Custom Domain
- Reply-To email address at the Email tab
- Customizable Email Templates & Mobile Text (SMS) Notifications
Assessments
- Questions
- Bulk Import Assessment Questions
- Assessment Module Overview
- Export Assessment Questions and Answers and Results
Common Questions
- How is my account impacted during releases maintenance and hot fixes?
- How do I change the Account Owner?
- Providing Feedback and Suggestions to Litmos
- Security- Can users download my content?
- Can my Litmos account be a full white label system?
- Managing Multiple Litmos Accounts Using One Email Address
Content
- Content Tagging - Manual and AI
- Learner Content Upload
- Assets
Courses and Learning Paths
- Courses and Learning path - Auto-Recalculate
- Due Dates and Compliance
- Collections Feature - Bundle Assets, Courses and Learning Paths as 'Collections'
- Course and Learning Path Languages
- Import Course Completions in Bulk / Course History Import
- Competencies
Customization
- Changing the size of the "Passmark" in Assessments
- Disabling Feedback Button on Modules
- Adding a different logo to the Login screen
- Can I rename menu items i.e. Achievements tab?
- Sample HTML Banner code
- Brands
Dashboard
- Custom Dashboards: Administrators and Learners
- Learner Content Library
- Admin Content Dashboard
- External Learning
- Updating the News Widget
- Gamification - Leaderboards
Developer API
- Overview Developer API
- Retrieving Your API Key
- Achievements - Get a list of users with recent achievements
- Bulk Import Courses via API
- Bulk Import Users via API
- Collections & Collection Listings
Ecommerce
- PayPal Payment Gateway integration
- Stripe for Litmos Ecommerce Shopping Cart
- How to use Google Analytics to Track Page Views for your eCommerce Website
- Shopify Integration for Litmos Ecommerce Shopping Cart
- Ecommerce feature Overview
- Course Listing Widget with Option to Customize
Integrations
- SCIM for Azure Active Directory
- Configuring O365 SMTP Relay for Litmos
- ILT External Calendar Integration
- Deep-Link into a course with ADFS
- Deep Linking to a course for Okta and OneLogin
- ADFS SAML Single Sign On (SSO) Integration with Litmos
Salesforce Integration
- Salesforce Integration Spring 2019 - Important Changes
- Salesforce Managed Package Single Sign On Issues when using Safari
- Salesforce Permission Sets for the Litmos Managed Package
- Configuring the Litmos managed package in Salesforce for the European and Australian Databases
- Sync logs in Salesforce
- How to Upgrade the SAP Litmos Managed Package in Salesforce
Messages
- Messages Overview
- Changing Messages and Labels
- What does "Spam Reporting Address" mean?
Mobile Learning
- Locating the latest Litmos APP in the Google Play Store
- Offline SCORM Module Viewing on Mobile App
- Single Sign On (SSO) into SAP Litmos Training Mobile App
- Creating Articulate projects for use with tablets and mobile devices
- Can I download my certificate on a mobile device?
- Mobile Learning Overview
Modules
- How to Create a Module, Module Types and Settings, File Size and Type Requirements
- Video Module - Closed Captions
- AICC Content Bulk Course Import
- Module Library Overview and How To Download an Upload Module
- ILT - Session Emails and Notifications for Instructor Lead Training
- AI Auto-marking of Video Assessments (Beta)
People
- Impersonation
- Learner Profile Types: Internal and External
- Two Factor Authentication
- Manager Access
- Date Format: Account Preference & User Preference
- Merging learner profiles
Reports
- Custom Report Object Types, Fields, Assets, Filters Reference Guide
- Competencies Reporting
- Team Leader/Team Admin Access to Reporting Engine and Quick Reports
- Reporting on repeated course completions with Litmos Launch Edition
- Reporting Engine: Save/Edit/Share/Clone/Delete Reports
- Quick Reports
Teams
- Agile Team Management: Reassign existing teams to new parent team
- ILT - How Can Team Leads/Admins Register Users into Instructor Lead Training Sessions?
- Team Leader/Team Admin: Read Only Permission for Courses and Learning Paths
- Team Leader/Admin: How do you make Courses & Learning Paths Available for Team Leaders/Admins to Assign and Manage?
- Import Teams in Bulk
- Team Course Library and Team Learning Path Library
Troubleshooting Problems and Error Messages
- Domains and IP Addresses That Should be Allowed to Prevent or Resolve Blocked Content or Blocked Emails
- Reasons why emails are sent to the spam folder
- Video Error - "We were unable to encode your video"
- My Icon or Favicon is not appearing
- When Accessing Your Litmos Account You Receive A Security Error
- Content is Cut Off When Using a Mobile Device