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SAP Litmos Support

Getting Started
Knowledgebase
Community

  • Data Protection Policy and GDPR

    GDPR and data protection policy
    • GDPR and DPP PII Dashboard Activity Logs and User Recent Activity Logs
    • Data Security Feature and the Data Log Retention Policy Setting
    • Data Security Feature and the Data Retention Policy Setting
    • GDPR FAQ

  • Product Releases

    Release announcements and notes.
    • SAP Litmos Training
    • SAP Litmos Training Content, base edition (Litmos Heroes)
    • SAP Litmos Training Content, healthcare edition (BridgeFront)
    • SAP Litmos Training Content, compliance edition for ANZ (Learning Seat)
    • SAP Litmos Training Content, customer experience edition
    • SAP Litmos Training Content, enterprise edition

  • Announcements

    Fixes and maintenance updates.
    • SAP Litmos Training Maintenance Updates

  • Account

    • Bug and Feature Release Process
    • Terms and Conditions
    • Impersonation
    • Competencies
    • Custom SMTP
    • Setup a Custom Domain

  • Assessments

    • Assessment - Add a Question Group
    • Bulk Import Assessment Questions
    • Viewing Free Text Comments
    • Keyword Questions
    • Allowing Users to See Their Assessment Results
    • Assessment Questions That Need to Be Marked

  • Common Questions

    • How is my account impacted during releases maintenance and hot fixes?
    • Transport Layer Security: TLS 1.2 protocol will be required
    • Deleting a Learner
    • White-listing IP Addresses
    • What Are The File Types Supported For Learner Upload?
    • The PowerPoint presentation is small. How can I enlarge it?

  • Courses and Learning Paths

    • Collections
    • Course and Learning Path Languages
    • Import Course Completions in Bulk
    • Equivalencies
    • Timed Release of Courses in a Learning Path
    • Bulk Import Courses

  • Customization

    • Changing the size of the "Passmark" in Assessments
    • Disabling Feedback Button on Modules
    • Adding a different logo to the Login screen
    • Can I rename menu items i.e. Achievements tab?
    • Image Uploaded in Assessment Question is Too Small
    • Sample HTML Banner code

  • Dashboard

    • ILT : Session emails and notifications.
    • External Learning
    • Updating the News Widget
    • Admin Dashboard Overview
    • Learner Dashboard
    • Gamification - Leaderboards

  • Developer API

    • Overview Developer API
    • Retrieving Your API Key
    • Achievements (API) - Get a list of users with recent achievements
    • Bulk Import users via API
    • Course Custom Fields (API) - Get a list of Custom Course Fields for Courses
    • Courses (API) - Get a list of Courses

  • Ecommerce

    • Stripe for Litmos Ecommerce Shopping Cart
    • How to use Google Analytics to Track Page Views for your eCommerce Website
    • Shopify
    • Set a Course or Learning Path to be Sold
    • The Course Library and Ecommerce
    • From within Litmos, how can I direct a user back to the course list to purchase additional courses?

  • Integrations

    • Deep-Link into a course with ADFS
    • Deep Linking to a course for Okta and OneLogin
    • Comprehensive step-by-step guide for configuring Litmos SSO with ADFS
    • Azure Active Directory SAML SSO Integration with Litmos
    • SAML 2.0 Single Sign On (SSO) with any Identity Provider (IdP)
    • How-to: Troubleshoot your Single Sign-On connection using Fiddler

  • Salesforce Integration

    • Salesforce Integration Spring 2019 - Important Changes
    • Salesforce Managed Package Single Sign On Issues when using Safari
    • Salesforce Permission Sets for the Litmos Managed Package
    • Configuring the Litmos managed package in Salesforce for the European and Australian Databases
    • Sync logs in Salesforce
    • How to Upgrade the Litmos Managed Package in Salesforce

  • Messages

    • Messages Overview
    • Changing Messages and Labels
    • What does "Spam Reporting Address" mean?

  • Mobile Learning

    • Help with New Litmos APP from Play Store
    • SCORM Offline
    • SSO into Mobile App
    • Creating Articulate projects for use with tablets and mobile devices
    • My video or scorm module is cut off when I view it on a mobile device. What's wrong?
    • Can I download my certificate on a mobile device?

  • Modules

    • Module Library Overview and How To Download an Uploaded Module
    • AI Auto-marking of Video Assessments (Beta)
    • ILT: Locations, Instructors and Resources
    • ILT: Recurring Sessions
    • Esignature Module
    • SCORM/AICC Review Mode

  • People

    • Learner Profile Types: Internal and External
    • Two Factor Authentication
    • Login/Password FAQ
    • User Login and Password Changes
    • Learner View - Manager Tab
    • Date Format: Account Preference & User Preference

  • Reports

    • Custom Report Object Types, Fields, Assets, Filters Reference Guide
    • Reports Overview
    • Competencies Reporting
    • Team Leader/Team Admin Access to Reporting Engine and Quick Reports
    • Reporting on repeated course completions with Litmos Launch Edition
    • Reporting Engine: Save/Edit/Share/Clone Reports

  • Teams

    • Agile Team Management: Reassign existing teams to new parent team
    • Team Lead/Admin: How Can Team Leads/Admins Register Users into ILT Sessions?
    • Team Admin/Team Leader: Read Only Permission for Courses and Learning Paths
    • Team Leader/Admin: How do you make Courses & Learning Paths Available for Team Leaders/Admins to Assign
    • Extracting Team Codes for bulk importing
    • Tips for building team structure

  • Troubleshooting Problems and Error Messages

    • Video won't play in learner view
    • Reasons why emails are sent to the spam folder
    • Video Error - "We were unable to encode your video"
    • My Icon or Favicon is not appearing
    • When Accessing Your Litmos Account You Receive A Security Error
    • Content is Cut Off When Using a Mobile Device
Litmos Help